Senior Desktop Support Technician

What The Role Is

Clearway Energy is seeking a Senior IT Desktop Support Technician. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to provide advanced support for a variety of desktop, laptop, and mobile devices. This will include troubleshooting complex issues, managing escalations, and ensuring a high-level of user satisfaction. This position will be onsite at our San Francisco, CA. location.

What You'll Be Doing

• Technical Support: Provide advanced technical support for hardware, software, and network-related issues. Resolve escalated tickets from Level 1 support efficiently and effectively.
• Troubleshooting: Diagnose and resolve complex technical issues related to desktop, laptop, and mobile devices. Utilize remote desktop tools to assist users offsite.
• Installation and Configuration: Install, configure, and maintain operating systems, software applications, and hardware. Ensure all devices meet company standards and security protocols.
• User Support: Assist end-users with technical issues via phone, email, or in person. Provide clear and detailed documentation and guidance to users to prevent future issues.
• System Maintenance: Perform regular system maintenance, updates, and backups. Monitor system performance and security, ensuring compliance with IT policies.
• Documentation: Maintain detailed records of support requests, resolutions, and system changes. Create and update technical documentation and user guides.
• Collaboration: Work closely with other IT team members to resolve issues and implement new technologies. Assist with training and mentoring Level 1 support staff.
• Project Involvement: Participate in IT projects, including system upgrades, rollouts, and migrations. Provide input on IT strategies and initiatives.
• Emergency Support: Provide after-hours support as needed for critical issues or system maintenance.

What You'll Bring

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field required.
• Minimum of 3 years of experience in a desktop support role, with at least 1 year in a Level 2 capacity.
• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and common enterprise software.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with remote desktop tools and VPN technologies.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality support.
• If you don’t meet 100% of the above qualifications but see yourself contributing, please submit your resume.

What Would Be Nice

• Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
• Ability to script and automate tasks using PowerShell or similar tools is advantageous.

Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).