Clinical Care Coordinator

Essential Duties and Responsibilities:

• Performs job in accordance with Company Mission, vision and goals.
• Accurately logs patient information into database
• Ensures patients are assigned and set up correctly in their portal, making corrections as necessary.
• Confirms the receipt of fee slips for tracking purposes
• Updates reports as necessary
• Engages in customer support by answering device questions
• Contacts patients directly regarding blood pressure readings
• Monitors portals for crisis readings and responds within designated timeframe
• Participates in other customer service activities as assigned.
• Checks work e-mail on a regular basis throughout the workday.
• Participate in and complete all required trainings and in-services.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma or GED.
• To perform this job successfully, an individual should have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work individually as well as within a team.
• Must be able to follow both verbal and written instructions.
• Must be able to work a flexible schedule.
• Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to problem solve and use reasoning.
• Must be able to meet predefined quality standards.
• Must maintain and project a professional attitude and appearance at all time.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Associates Degree
• One year (1) of prior experience in the medical field
• One (1) year of prior experience working with an Electronic Medical Record (EMR).

Driving/Travel:

The employee must have reliable transportation. Travel for this position will be required up to 25%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.