Supervisor - Court Operations, Delray Beach

The Clerk of the Circuit Court & Comptroller’s office is seeking a well-organized, detail-oriented professional who likes the challenge of variety and possesses excellent time management skills to join our team as a Supervisor in our South County office, located in the heart of downtown Delray Beach, also known as the Village by the Sea.

The Clerk's office has demanding timelines and we are seeking an individual who has a strong sense of urgency and commitment to public service, is comfortable working in a fast-paced environment, is passionate about providing outstanding customer service, and desires a challenging and rewarding career.
 
This position is responsible for the overall coordination, and continuous improvement of processes and customer service in the South County Branch with oversight assignment of the Courtroom Administrators, Mental Health, Juvenile and Domestic Violence teams and responsibility for evidence management and document retention. In addition, this position is responsible for providing training, direction and guidance in practical processes and procedures of the work under direction of the Manager and Assistant Manager. Work involves displaying initiative, good judgment, professionalism, follow-through, the ability to multi-task and ability to readily adapt to fast-changing priorities, and a strong work ethic.

Why join our Clerk family? Because our Clerk family is our top priority!   Total Compensation packages include:  

• Generous paid time off and 17 paid holidays – yes you read that right! 
• Superior health care plans with lower costs to you
• Retirement choices through the Florida Retirement System and deferred compensation plan 
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle 
• Tuition Reimbursement
• Qualifying employer for Public Service Loan Forgiveness

Our Wellness Awards:
At the Clerk of the Circuit Court & Comptroller’s Office you can:

• Work with a purpose
• Give back to the community
• Be part of a family
• Build your skills
• Pursue career advancement opportunities
• Reach your professional and personal goals

Prepares and/or updates processes and procedures for all unit tasks, as well as various general operating procedures, records, files, lists, and other unit documentation
 
Prioritizes, coordinates, assigns, and monitors staff clerical support duties; provides formal and practical training and guidance to staff in unit processes and procedures
 
Assists with personnel management functions, i.e., supervising, training, hiring, disciplinary action, coaching and counseling, performance evaluations, recommending transfer, promotion, and employment separation
 
Monitors workflow and productivity of staff under charge; monitors performance for adherence to established goals and objectives; provides recommendations to management concerning new or enhanced procedures, as appropriate
 
Oversees maintenance of an effective and efficient record keeping and file maintenance system; ensures adherence to established electronic and hard copy file maintenance methods and standards
 
Participates in all aspects of work under charge to support and ensure effective and efficient production of the work unit; performs unit tasks when short-staffed, i.e. attend court hearings, process documents, pull files, etc.
 
Ensures timely transport of evidence to the main courthouse evidence department following current policy and procedure
 
Oversees the cash handling responsibilities within the department to ensure adherence to established policies and procedures are followed and proper controls are maintained
 
Performs complex and/specialized functions of the unit; responds to difficult or unusual circumstances requiring specialized attention or supervisory intervention; assists staff with customer interaction to prevent or defer escalated customer issues
 
Prepares agendas and conducts/facilitates staff meetings; distributes administrative orders, memoranda, amendments and policy and procedural updates accordingly
 
Prepares and processes various weekly, monthly, and annual reports applicable to work unit operations; submits such for management and administrative review
 
Tracks time and attendance, vacation, tardiness, sick time, and leaves of absence; monitors such for unit scheduling and evaluation purposes
 
Reviews records, reports, logs, forms, statistics, invoices, and other work processed to ensure accuracy, completeness, and compliance with applicable regulatory standards
 
Adheres to systems of audit controls and systems for reviewing tasks, procedures, unit efficiency and effectiveness, and staff training and development
 
Develops, implements, and facilitates effective cross-training mechanisms, as applicable to the needs of the work unit
 
Processes various invoices, payments, and refund requests, as applicable to assigned department
 
Coordinates departmental documentation and paperwork flow, transfer, and distribution, as applicable to the assigned work unit
 
If required to perform marriage license and ceremony duties: processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records
 
Performs special research or projects as directed by management
 
Maintains established organizational/departmental productivity standards
 
Monitors all organizational/department-related performance and productivity standards for compliance
 
Performs work outside and beyond normal working hours during times of critical deadlines, projects, or other time-sensitive duties
 
Supervisory personnel assigned to any branch location must manage the essential functions of Passport services and, therefore, must be a US citizen or US non-citizen national, pursuant to 22 C.F.R. Section 51.22(b)

• Bachelor’s degree in Business Administration, Public Administration, Management or related field, supplemented by four (4) years of recent and relevant experience, with demonstrated knowledge of effective leadership and supervisory principles and practices, as well as performing personnel management duties (i.e. supervising, training, hiring, disciplinary action, counseling, performance evaluations, recommending transfer, promotion, separation).
• Juris Doctorate and experience at a large organization with high customer volume preferred.

Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations.
 
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.