Customer Success Specialist

We are looking for an experienced Customer Success Specialist who is a high-energy, tech-savvy professional, smart, hungry for success, witty, empathetic, LOVES DOGS, is confident and looking for a career in SaaS and tech startups.

On-Site Only! You must be able to come into the office Monday - Friday.

*DISCLAIMER:
This is in every sense of the term a "START UP"! If you are not self sufficient [and don’t have the grit to succeed in the trenches] this is not the place for you. We expect that you bring your own experience and ability find answers to help clients. This company is ready to explode, so if you are not comfortable in the uncomfortable please do not apply. For those people who want to be challenged and grow, you just found your people. If this Disclaimer excites you, you just found your people!

Clerk works with patient data, so an understanding of HIPAA is a big bonus.

Responsibilities

As a Customer Success Specialist, you will provide world class customer service to all clients, handle inbound/outbound calls, chats, and emails, maintain account tasks and keep DETAILED records, and work with the Leadership team to share insights for efficiency, productivity and improving our customer experience.

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners
• Answer client questions via Phone, Email and Chat.
• Create Support Tickets when there is something that cannot be solved within the scope of your expertise.
• Act as a product evangelist to build awareness and understanding.

Skills

• You’re a complex problem solver/outside-the-box thinker, especially with tech!
• You love talking to people and are comfortable/personable on the phone
• You can be self-sufficient but you’re also a team player
• You’re an efficient and highly organized self-starter who thrives in challenging situations and FAST-paced environments
• You love feedback and you’re always looking to reach new heights
• You’re driven and the opportunity to grow outside your comfort zone excites you!

Perks

• In-House Chiropractic Care every week
• Company Provided Lunches every Monday-Thursday
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off
• Pet Insurance and Dogs in the Office!!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mckinney, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Required)

Work Location: One location