Patient representative

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County since , Marymount Hospital is a -registered bed acute care, faith-based hospital and became the first regional hospital to become a member of the Cleveland Clinic Healthcare System in .

This Magnet-recognized hospital maintains a strong commitment to the communities it serves through blending compassionate patient care with exceptional medical expertise.

At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.

As a Patient Access Representative, you are responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and requesting, collecting, and recording payments prior to, or at the time of, service.

You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who :

• Has outstanding communication and customer service skills.
• Can multi-task while following directions, paying attention to details and staying organized.
• Demonstrates a strong, reliable work ethic.
• Excels working both independently and as part of a team.
• Is comfortable working on their feet for long periods of time.

Join a team of over 1, caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits.

Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.

Responsibilities :

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User.
• Acts as a resource for training of new team members and during the implementation of new processes.
• Provided registration and cash collection access in Epic.
• Other duties as assigned.

Education :

High school diploma or equivalent.

Certifications :

None required.

Complexity of Work :

• Basic PC software application knowledge and ability to use multiple data systems required.
• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
• Must be detail oriented.
• Excellent communication, organizational and interpersonal skills required.
• Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members.

Work Experience :

• Minimum of 2 years of experience in a customer facing role with in person or phone contact.
• A Bachelors degree my substitute for up to two years of the stated experience.

Physical Requirements :

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment :

Last updated : 2024-03-03