What are the responsibilities and job description for the System Admin II - Depot (AM) position at Cleveland Clinic?
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Our IT department is looking to add a System Administrator II to their dedicated team of caregivers. This role is an integral part of the Enterprise Lifecycle Services directive to replace eligible devices at the end of lease cycle. In this position, your duties will include:
• Ensuring workstations and peripherals are maintained at the highest level of availability and reliability.
• Handling LAN administration, installations, email administration, consulting services and problem resolution.
• Assisting staff and management in making Information Systems investments and decisions.
• Providing consulting for your assigned department(s).
Our ideal caregiver is someone who:
• Has strong communication and customer service skills.
• Is proficient in Microsoft Office suite
• Has IT repair computer experience.
This role is an excellent opportunity for career growth, to gain knowledge of enterprise lifecycle services, and to work with a top-tier global health system. You will be able to work remotely as needed.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Consults on desktop applications and configurations to improve employee productivity.
- Troubleshoots software, hardware, network protocols, workstation and departmental server-related problems.
- Provides second level diagnostic Help Desk support for hardware, software and operating systems.
- Acts as primary contact for ongoing support requirements including all hardware components.
- Coordinates workstation purchase decisions based on enterprise standards.
- Recommends, designs, builds and supports PC workstations.
- Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
- Other duties as assigned.
Education:
- High School Diploma or GED.
Certifications:
- For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.
Complexity of Work:
- Demonstrated knowledge of information systems and small to mid-size (100-700 node) networks.
- Demonstrated ability to multi-task, set priorities, interact with all levels of internal and external personnel and excellent customer service.
Work Experience:
- Minimum two years information systems experience.
- Mid-size workstations support experience and server environment is required.
- Experience with personal computer architecture, interface components and telephone systems preferred.
Physical Requirements:
- Will be required to frequently move, box, personal computers, 17' monitors, printers and peripherals up to 75 pounds via the use of a two-wheeled cart or dolly.
- May occasionally be required to transport equipment in personal vehicle.
- Requires normal or corrected vision, hearing and speech.
- Requires frequent standing, walking, sitting and manual dexterity to operate computer.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $27.65
Maximum hourly: $42.17
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Salary : $1 - $1,000,000
