Castle Club Representative

Position: Castle Club Representative

Department: Marketing

Wage: 17.50/hr.

POSITION SUMMARY: Provide information and assistance to CCCH Guests with Castle Club membership, accounts, redemptions, and special event ticket purchases.

ESSENTIAL DUTIES:

• Administrate Castle Club duties in an accurate, proficient manner while providing excellent service to Guests, Vendors, and Team Members.
• Enroll new Castle Club members on a daily basis, meet established department goals and quotas.
• Ensure all activities are performed in compliance with CCCH policies, procedures and all governing laws.
• Maintain current and accurate knowledge of Casino services, amenities, promotions, and events.
• Assist with special events and promotions, as needed.
• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

1. Education: High School diploma or equivalent, required.

2. Work Experience:

a. Minimum 6-months’ previous experience in guest-facing, service industry, required.

b. Previous experience in Casino industry, preferred.

3. Knowledge, Skills, and Abilities:

a. Must possess excellent communication (verbal, written) and interpersonal skills.

b. Must have good computer skills (Microsoft Office).

c. Must have exceptional Guest service skills.

d. Must possess mature judgment and the ability to apply common sense reasoning to variety of situations.

e. Must be able to work effectively in a fast-paced, high-stress environment while maintaining professional composure and be able to de-escalate tense situations.

f. Must have strong organizational and time-management skills.

4. Professional Licenses & Certifications Requirements:

5. Must be at least: 18 years of age.

6. Must be able to demonstrate eligibility to work in the U.S.

7. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

8. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

9. Must be available to work all shifts, weekends, and holidays as deemed necessary.