What are the responsibilities and job description for the Director of Gaming position at Cliff Castle Casino?
Position: Director of Gaming
POSITION SUMMARY: Responsible for the proper administration of all facets of gaming operations (table games, event wagering, and slots operations). Ensures the highest level of guest services are consistently maintained. Establishes and maintains compliance with department Internal Controls, policies, procedures, and regulatory requirements.
ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:
- Oversee day-to-day gaming (table games, event wagering, slots) operations.
- Partner with General Manager, Director of Marketing, and Director of Finance to establish and achieve revenue and performance goals.
- Develop and implement operational policies and procedures for smooth gaming casino functions in compliance with jurisdictional regulations.
- Analyze gaming data to make strategic decisions and recommendations for improvement.
- Ensure the highest standards of guest services are maintained within department.
- Collaborate with technology providers and partners to maintain efficient operations and services.
- Define and track key performance indicators, optimize product offering for guests, and prioritize product improvements and placement.
- Support management of commercial agreements, provider relations, and timely release of features and bonusing tools.
- Develop and implement strategic plan for gaming operations including game mix, layout, and new technology.
- Develop and recommend departmental operating and capital budgets. Authorizes expenditures in accordance with the budget.
- Develop short and long-range operating objectives, organizational structure, and staffing requirements.
- Develop and implement a plan for succession and talent development providing training, performance oversight, coaching, and mentoring.
- Keep current with trends, games, technology and regulatory changes as they pertain to slot gaming operations and marketing. Make recommendations and changes as appropriate.
- Partner with other department heads to ensure optimum efficiency in the operation, while maintaining the highest levels of guest service.
QUALIFICATIONS:
1. Education: High School Diploma Required. Bachelor’s Degree Required
2. Work Experience: Minimum of ten (10) years’ Director level experience in Gaming Operations is required. Internal CCCH applicants with 10 years’ increasingly responsible positions with CCCH with at least 5 years in Gaming Operations may be considered in exchange for 10 years’ director-level experience.
3. Knowledge, Skills, and Abilities:
a. Proficient in Microsoft Office, AutoCAD, and Oasis Casino Management System.
b. Strong mathematical and statistical skills required.
c. Excellent communication skills (written and verbal) required.
d. Possess demonstrated ability to build team infrastructure.
4. Be at least 18 years of age.
5. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.
6. Able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.
7. Available to work all shifts, weekends, and holidays as deemed necessary.
8. Able to comply with all Cliff Castle Casino Hotel policies and procedures.
