Hotel Housekeeping Supervisor

Position: Hotel Housekeeping Supervisor

Department: Hotel

Wage: 18.00/hr.

POSITION SUMMARY: Provide overall direction of institutional housekeeping programs.

ESSENTIAL DUTIES: Specific areas of responsibility included, but not limited to:

• Responsible for supervising, training, scheduling, assigning, counseling, all assigned Housekeeping Team Members.
• Assist with supply and equipment inventory and notifying manager of purchase needs.
• Investigate new and improved cleaning instruments and methods and make recommendations for improvement.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with other hotel departments.
• Assists in planning budgets for housekeeping department.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the housekeeping department on a daily basis, giving feedback and offering direction, as needed.

• Maintain a good working knowledge of both company-wide and departmental policies and procedures.

• Perform other duties as assigned.

QUALIFICATIONS (Indicate if Qualification is Required or Preferred):

1. Education: High School diploma, or Equivalent required.

2. Work Experience:

3. Knowledge, Skills, and Abilities:

a. Intermediate computer literacy, required.

b. Must be able to speak, read, write fluently in English.

c. Must have excellent organizational and communication skills.

d. Must possess excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4. Must be at least: 18 years of age.

5. Must be able to demonstrate eligibility to work in the U.S.

6. Must participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.

7. Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner.

8. Must be available to work all shifts, weekends, and holidays as deemed necessary.

9. Must be able to comply with all Cliff Castle Casino Hotel policies and procedures.