Hotel Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service or already have work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner and find a solution
• Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities when appropriate
• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software is helpful
• Understanding of how travel planning websites operate, like Booking and Expedia
• Customer service attitude
• Excellent communication and organizational skills

A great Hotel Front Desk Agent has a talent for customer service and previous work experience in the hotel industry. They are pleasant and helpful, welcoming and professional, knowing these traits represent the hotel’s standing.

The goal for the schedule is to be set but backing up coworkers may happen from time to time. The hotel is open every day including weekends and holidays.

The application process starts with your resume. Qualified applicants may be called in for an in-person or telephone interview. We are looking for a quick hire and our candidate will be expected to commence training immediately.

You may review our website at http://www.cliffhouseinn.com

Job Types: Full-time, Part-time

Pay: $18.00 - $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
We are adhering to all local/state/CDC recommended guidelines for covid in the workplace and for hotels.

Work Location: One location