IT Manager

The IT Manager will oversee IT personnel and Race Communications daily operations within the IT department. 

Qualifications and Experience:  

• Eligibility for US Employment without sponsorship 

• Minimum of 18 years of age 

• Five or more years experience in IT services, technical support, or systems admin 

• Looking to move from a team lead role into a more managerial capacity or someone early in their managerial career 

• Experience successfully managing people 

• Expertise in IT systems, networks, operations, and cloud systems 

• Strong analytical and project coordination skills 

• Proven ability to design and communicate clear processes 

• Impeccable discretion when handling sensitive and confidential information 

• Experience managing technical contracts for an IT department 

• Ability to Travel up to 30% 

Skills: 

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications 

• Functional use of common office equipment, computers, and office software 

• Strong time management skills, with the ability to manage priorities and workflow 

• Commitment to accuracy and high standards for quality of work 

• Ability to work with all levels of team members and management 

• Excellent problem resolution and customer service skills 

• Ability to deal effectively with a diversity of individuals at all organizational levels 

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail 

• Excellent verbal and written communication skills 

• Ability to work on complex projects with general direction and minimal guidance 

• Versatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgency 

• Good judgement with the ability to make timely and sound decisions 

• Highly resourceful team-player, with the ability to also be extremely effective independently 

• Ability to effectively present information and respond to questions 

Essential Duties and Responsibilities:  

• Lead Technical Support: Optimize and make a positive employee support experience. Create smooth hand-offs between Tier 1, 2 and 3 support Work with the team to establish best practices and build processes to ensure execution 

• Excel at team management: Hires and develops our IT Team; scale the global team by having a team first mentality 

• Project Management: Ensures customer needs are satisfied through managing and coordinating specific information technology deliverables; including the overall program/project plan, structure, schedule, and staffing requirements 

•  Own IT Systems: Owns and optimizes core tools and systems that power Race. (Cisco Meraki, Okta, Microsoft, and Jira) 

• Manages IT Service Levels (SLAs): has ownership of operational metrics, SLAs, industry benchmark and drives operational excellence for the department by managing business partner satisfaction by driving outbound engagement to understand satisfaction or challenges with the services provided 

• Partners with Security & Compliance: Drives core security and compliance projects to ensure we're protecting our information assets 

• Leads events and experiences: Connects the company by delivering the highest quality A/V experiences for both remote and in-person events 

• Excels at executive communication: Clearly communicates the state and strategy of Core IT Services & Operations to our executive leadership 

Other duties as necessary may include but are not limited to: 

• Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting 

• Be available to participate in internal or external meetings, special functions, and professional development opportunities 

• Cross-train and share knowledge with other team members 

• Support routine tasks 

• Maintain a professional appearance, hygiene, and demeanor 

Supervisory Responsibilities:  

• Indirectly supervises and supports employees with Safety and Compliance matters within multiple departments 

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws 

• As this role develops, supervisory responsibilities may include direct supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.