Driver

SUMMARY

Transports patients from place of origin to the appointments in a courteous and timely manner. Position requires a high commitment to service excellence.

QUALIFICATIONS / EDUCATION

• High School Diploma or GED; 2-4 years of experience in the field or in a related area.
• Bi-lingual English / Spanish preferred; must be able to read, write and speak English.
• 1 years of driving experience required; patient transportation preferred
• Basic computer knowledge; MS Word and MS Excel, internet, document with Electronic Health Records and / or authorization system with minimal typing / spelling errors, send e-faxes and email.
• Strong people skill; independent decision making and customer service oriented.

CERTIFICATIONS / LICENSES

• Minimum Driver’s License-Class E
• CDL preferred

ABILITIES / SKILLS

• Basic computer skills to be able to recognize and understand our appointment system.
• Excellent communication, Customer Service and telephone skills.
• Cheerful, pleasant, knowledgeable and professional demeanor, must always display a smile.
• Strong organizational skills and ability to multi-task effectively.
• Detail oriented and able to work efficiently in a stressful environment.
• Strong sense of teamwork and be able to manage high volume of interpersonal relationships with tact and diplomacy.
• Must be able to work independently and relate well with all levels of individuals within the organization.
• Able to respect and maintain patient confidentiality at all times.
• Must be able to follow policies and procedures and work flexible schedule and location.
• Ability to work with supporting staff to develop most efficient and effective routing and scheduling processes.
• Be able to pass a Pre-employment Substance Abuse Screening, Background check, Random drug test and Human Performance Evaluation (HPE).
• Ability to transport members in a safe, timely and efficient manner
• Ability to work flexible schedule and locations and to follow policies and procedures.
• Good driving record and knowledge of counties, streets and addresses.
• Able to Multi-task.
• Professional Appearance.
• Ability to work independently or on a Team Assignments.
• D.O.T Physical Exam.
• Able to lift weight, bend and maneuver Wheel Chairs.

SUPERVISORY RESPONSIBILITIES

n / a

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pick up and return of patients as per schedule.
• Stays in contact with office to report any change in schedule including any patient cancellations.
• Assist patients to get in and out of the vehicle.
• Assist patients with wheelchair.
• Ensures the safety of all passengers.
• Works flexible shifts as work dictates.
• Deliveries, Holter monitors and miscellaneous pick-ups as needed.
• Transport patient to hospital or specialist office.
• Checks and maintains van daily and ensures that it is mechanically safe and clean.
• Report any incident or accidents to the supervisor and management immediately.
• Transport patients from place of origin to the Doctors appointments in courteous and timely manner. Position requires a high commitment to service excellence.
• Contact Patients by phone and arrange pick-up time.
• Prepare and make the route in an efficient way.
• Stays in contact with Transportation Supervisors via phone / tablet due to changes in schedule.
• Assist patients enter and exit vehicle; operates lift gate to facilitate transport of wheelchair patients.
• Maintain daily log of mileage, number of trips, passengers and destinations.
• Participate in educational trainings.
• Works flexible extended hours as work dictate.
• Check and maintains van daily and ensure that it is mechanically safe and clean.
• Performs other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

FREQUENCY FACTOR TABLE

FUNCTION

FREQUENCY

Walking and standing

More than 45%

Sitting

More than 50%

Physical Hand and Finger Dexterity (office equip. typewriter, computer)

More than 75%

Close vision the ability to adjust Focus (typewriter and / or computer)

More than 50%

Talking and Hearing

More than 750%

Lifting less than 10 pounds

Frequently

Lifting 10-30 pounds

Frequently

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Described below are typical work environment characteristics encountered while performing the essential functions of the position :

• Moderate to High noise level.
• Clean, well-lit, comfortable climate.
• Fast-Paced environment.

Reasonable accommodations may be made to, allow individuals with disabilities to perform the essential functions of the position.

Last updated : 2024-06-28