Provider Relations/Operations Manager

Job Description: Provider Relations/Operations Manager

We are seeking a dynamic and motivated individual to join our team as a Provider Relations/Operations Manager for our independent physician association (IPA). The primary goal of this role is to increase membership and strengthen relationships with local physicians. This is a full-time position with an incentive-based compensation structure that rewards success in achieving membership growth targets.

Responsibilities:

• Increase membership focused on Primary Care Providers
• Build Specialty network once the PCP network has been established.
• Maintain current membership and ensure any pain points that providers are having are addressed.
• Develop processes for invoicing membership.
• Responsible for membership dues collections.
• Secure all on-boarding documents for members that join the IPA
• Secure all items necessary for credentialing and load them into the system.
• Ensure all current documents for membership are up to date and accurate.
• Ensure that the membership directory is updated.
• Communicate to the membership about current services and plans that are available.
• Develop relationships with the Office Managers; communicate frequently with them.
• Replenish brochures and educational material within the member offices.
• Receive and respond to all membership calls, concerns and have action plans to address.
• Field any concerns from the members as it relates to the plan and address accordingly.
• Coordinate group meetings with membership as indicated by executive leadership.
• Source venues for membership meetings and coordinate event set-up and all communication tied to all events.
• Identify areas of concern that the members have and determine what support can be provided.
• Understand the market and the potential threats that impact independent physicians.
• Maintain strong relationships with local physicians, understanding their needs and addressing any concerns.
• Collaborate with internal teams to create compelling marketing materials, including brochures, presentations, and online content.
• Work independently, taking ownership of projects and driving them to successful completion.
• Required to represent the IPA in a professional manner at all times.
• Collaboration with executive leadership to develop new programs and enhance processes to ensure membership is supported.
• Other projects as defined by executive leadership.

Requirements:

• Proven experience in growing a network with physicians.
• Solid understanding of Independent Physicians and what barriers they face and solutions provided to support them.
• Demonstrated success in achieving sales targets or increasing membership in a similar role.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with physicians and other stakeholders.
• Self-motivated and able to work independently, taking initiative to identify and pursue opportunities for growth.
• Proficient in using various marketing tools and platforms, including social media and email marketing software.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Professional demeanor, with the ability to represent the organization in a positive and professional manner.
• Bachelor's degree in marketing, business administration, or a related field is preferred.

If you are a results-oriented individual with a passion for healthcare and a proven track record in sales or marketing, we would love to hear from you. Join our team and help us grow our independent physician association to new heights!

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