DISPUTE MANAGEMENT ANALYST

Dispute Management Analyst

JOB DESCRIPTION

The Dispute Management Analyst will be responsible for checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks. Ability to work effectively in a fast-paced environment.

· Provide back-up support to the Dispute Management Lead to include internal and external reporting and analysis.

· Engage with both internal and external stakeholders to assist with investigation and root cause analysis of losses.

· Analyze transaction activity and monitor volumes that cause chargebacks and work with management to identify solutions to mitigate losses.

· Take suitable action to resolve disputes, including processing timely refunds to cardholders or merchants or writing off transactions.

· Analyze information, think through difficult situations, and make critical decisions based on limited information.

· Track and provide statistics on chargebacks for the Finance Team to facilitate the monthly invoicing process.

· Work with merchants to collect and document information used in resolving outstanding disputes.

· Ensure that all chargeback activities are handled in accordance with regulatory requirements.

· Provide team members with transactions reviewed by them that have come back as fraud chargeback.

QUALIFICATIONS

· Associate degree. Bachelor’s degree a plus.

· 3 years’ experience working in a merchant services / chargeback environment.

· Must be an enthusiastic person with a passion for problem solving and collaboration.

· Exceptional written and oral communication skills along with stellar customer service skills.

· Possess a strict attention to detail, exceptional organizational skills, and the ability to multitask.

· Strong customer service and relationship management skills.

· Ability to meet deadlines.

· Ability to work both independently and as part of a team.

· Exceptional computer skills and proven ability to learn new programs.

· Experience in data analysis using Microsoft SQL to extract and manipulated large data sets is a plus.

Additional:

· Ability to build out processes and procedures.

· Experience with managing Chargebacks and the Dispute process (2 years or more preferred)

· Apply knowledge of company policies and standard practices to resolve problems.

· Analyzes issues and use judgment to make decisions.

· Escalates non-standard problems or issues as needed.

· Stay apprised of regulatory matters and developments through regular review of appropriate compliance publications and websites and by participating in relevant compliance conferences and other training events.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All precautions

Ability to commute/relocate:

• Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 1 year (Preferred)

Work Location: One location

Salary : $26 - $28