Busser/Barback

Busser/Barback Job Description

Title: Busser or Barback

Reports to:   Restaurant Manager

Summary of Position:

Bussers and Barbacks are responsible for assisting servers and bartenders, in keeping the restaurant clean and making our customers’ visits more memorable. Bussers are primarily responsible for turning a table once the customer has left before a new customer arrives. Barbacks are primarily responsible for keeping the bar stocked, store rooms and keg cooler organized and cleaned.

Qualifications & Skills:

• Be able to communicate and understand English.
• Possess excellent basic math skills and have the ability to operate Micros system.
• Must have customer-orientated approach and patience along with excellent people skills.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds. 

Duties & Responsibilities

• Understand completely all policies, procedures, standards,
  specifications, and guidelines.
• Be on the floor in full uniform, smile included, with a positive attitude, a thorough understanding of the day’s specials or any product changes & special events, and ready to go 5 minutes before scheduled time.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Clear and set up tables after the departure of a guest: ketchup, salt and pepper shakers are full and clean to the touch, table tents are clean, silverware and napkins are stocked
• Assist servers and bartenders as needed
• Clear everything the guest is not using from the table: pre-bus continually throughout a guest’s meal
• Assist servers in making popcorn as needed and keep popcorn bowls stocked
• Assist in opening and closing procedures
• Check bathrooms at least once per hour to ensure cleanliness and full levels of paper towels, toilet paper and soap
• Change the bag-in-a-box soda syrups and juices as necessary
• Stock and organize the server stations: glasses, appetizer plates, napkins, iced tea, fresh coffee, full and clean condiments, coasters, to-go boxes, clean sanitizer buckets, etc.
• Barbacks should ensure that enough product is stocked the bar for that shift
• Complete daily cleaning duties