Director of Employee Relations

Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000 properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.

Behind the Cloudbeds platform is a growing team of 500 employees distributed across 40 countries speaking 30 languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we've founded the company as #RemoteFirst, #RemoteAlways with shared core values that allow our team to thrive. This means we:

• Hire the best people wherever they're located;
• Emphasize the value of results over hours put in;
• Provide flexibility in working hours and locations;
• Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
• Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Director of Risk Management (ER, Compliance & Policy) to drive the company’s success through mitigating risk. 

Location: Remote - US

What You Will Do: 

• Build & optimize a robust employee relation function (i.e. investigations, PIP, severance processes)
• Research and explain laws and legal affairs concerning employment to managers, supervisors, and employees
• Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training in partnership with L&D as needed
• Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, make recommendations on changes
• Represents the organization in contract negotiations, meetings, and negotiations.
• Collaborates with legal counsel and departments in the preparation for and participation in negotiation with employees & contractors
• Oversee and manage statutory compliance-related programs such as Affirmative Action Plans, EEO-1, DFEH Pay Data and VETS reporting, OFCCP and HIPAA compliance, document retention matters, etc
• Responsible for managing compliance matters for the remote workforce (including but not limited to staying compliant with local payroll, tax, and employment laws in each location)
• Provide management support and oversight for the global company policies, as well as regulatory questions at the country, state, local and federal levels
• Position will be called upon to provide project support to improve companies' processes, policies, or procedures
• Position will be responsible for the development of project plans related to Audit Support. (i.e. Act as the primary point of contact to gather all of the relevant information/material for various diligence and audit requests.)
• Provide counseling and support on corporate policies and benefit programs as needed

You’ll Succeed With: 

• Bachelors preferred or demonstrated equivalent
• 7 years in a dynamic HR operating environment, with specific experience in ER, compliance & policy
• Prior experience in an internationally operating company, with a Technology focus
• Ability to respond to shifting priorities
• Prior management experience is preferred
• Strong understanding of state and Federal Government regulatory environments
• Knowledge of immigration processes is preferred
• Experience with Workday is highly preferred
• Ability to work and build relationships remotely 

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Fastest Growing Companies | Inc. 500 (2018 & 2019) 
• Best Places to Work | Inc Magazine (2017 & 2018)
• Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
• Best Property Management System | HotelTechReport (2021, 2022)
• Best Hotel Management Software  | HotelTechReport (2022)
• Start-Ups to Watch | Forbes (2018)
• Best Startup Employers | Forbes (2020)
• Technology Fast 500 | Deloitte (2019, 2020, 2021)
• Top 100 North America | Red Herring (2020)
• Connect MIP Award (Technology)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team by phone at 858-201-7832 or via email at accommodations@cloudbeds.com.  

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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