Deployment Specialist

Deployment Specialist (US based) 

CloudM Deployment

The CloudM Engineer will be involved in the full lifecycle of managed projects, from pre-sales meetings, solution design, implementation and project closure.

Operating as the technical lead on customer projects. Leading technical projects for our clients, this person will be able to advise customers on the functionality of the CloudM products, the processes, identify risks and plan/schedule their own work. Overtime is expected as part of this role at predefined hourly rates.

What you’ll do:

• Design and implement CloudM Platform solutions (CloudM Migrate, CloudM Manage).
  
  
• Provide technical information for Statement of Works, to outline the scope of the work.
  
  
• Provide guidance to customer or partner on process needed to complete the agreed work.
  
  
• Provide guidance to customer or partner on scheduling the work.
  
  
• Provide regular and detailed communications updates to the customer or partner, via the agreed channel.
  
  
• Attend meetings / calls with the customers and partners.
  
  
• Monitor progress of migration projects, and resolve errors as they occur.
  
  
• Agree closure documentation with the customer / partner.
  
  
• For Project Manager led projects, to liaise closely with the Project Manager and deliver migrations work as per the agreed schedule.
  
  
• During periods of increased capacity, to assist and provide cover for the product support team in case of annual leave or sickness.

Key Skills:

• Above all else, an enthusiastic, proactive approach to learning and delivering services to customers is the primary skill needed.
  
  
• Great client facing skills in dealing with customers and internal stakeholders via face to face and video conferences
  
  
• Understanding of the principles involved in migration of mail and data from (any) environment, to the cloud.
  
  
• Ability to plan and prioritise work according to business and customer priorities
  Excellent documentation skills
  
  

• A detailed and deep knowledge of IT to the extent that you are able to collaborate with technical specialists and take ownership of solutions.
  
  In time, the CloudM engineers will gain the following skills, but initially, any of the following would be beneficial.
  Exposure to a range of platforms and O/S, covering but not limited to:
  
  
  
• Microsoft Active Directory
  
• Microsoft Exchange
  
• Microsoft O365 administration
  
• Google Gmail /Drive administration
  
• Microsoft SharePoint Administration
  
• Lotus Notes / Domino environments
  
• Detailed, technical and practical knowledge of the CloudM products

What you’ll get:

In addition to the competitive salary (see our “Fair pay. Done right” commitment below), you’ll get private health insurance and company contributed pensions as standard.

We have a multitude of other benefits, including a market leading parental leave policies, unlimited paid holidays, regular opportunities to attain industry recognised training and access to a discounts and rewards programme (including discounted gym membership). We've also recently announced our Work From Anywhere policy!

You’ll be invited to the bi-annual international company ‘kick off’ conferences, which are a great chance to meet your colleagues that you don’t see everyday.

As part of our DNA, we offer a flexible working environment, so we encourage you to apply and ask if this is something you require. 

Our "Fair Pay. Done Right." commitment; We don't advertise salary brackets because we don't have salary brackets. We encourage conversation about your (and our) salary expectations from the off and throughout your time with us, but we don't want to discourage anyone from applying because they are on significantly more or less than a "bracket".

Location:

Remote anywhere in the US

Benefits:

• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Short and Long-term Disability
  
• Life Assurance
  
• 401k retirement
  
• Flex Spending and HSA
  
• Voluntary Benefits include critical illness, pet insurance, pre-paid legal et.
  
• Flexible working culture
  
• Unlimited paid holidays - We don’t restrict you to your annual quota
  
• Bi-annual company events, an opportunity to meet colleagues you don’t see every day
  
• Regular opportunities to attain industry recognised training and certifications
  
• Various wellbeing initiatives, including external financial advisory service, remote yoga sessions and mental health support services.

So what’s next?

Contact us directly at careers@cts.co for more info.

About Us:

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years. The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving and migrations.

We have a brilliant team of more than 80 people in locations such as Manchester, Europe and USA. We’re still growing, and that means we need more brilliant people who share our ambition to join our team.

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.