What are the responsibilities and job description for the Assistant General Manager - Embassy Suites Uptown Charlotte position at CMC Hotels?
We are looking for an engaging and motivating leader to join our Sr. Management Team as the Assistant General Manager of our Embassy Suites Uptown Charlotte.
CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guests expectation of hospitality.
We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.
We offer an array of benefits to include:
- Paid Vacation
- Paid Personal Leave
- 7 Paid Holidays
- Quartey Bonuses, up to 20% of your yearly salary
- Access to a fully vested 401K program
- BCBS Health Insurance
- Dental and Vision Coverage
- FREE Life Insurance
- FREE Short-Term Disability
- Virtual Health Care
- Hilton Hotel Discounts
Job Description: Responsible for assisting the General Manager with the daily operations of the hotel to maintain standards for guest satisfaction.
Job Responsibilities:
- Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
- Required to tend to customer complaints and queries in a pleasant and levelheaded manner
- Maintain working relationships and communicates with all departments
- Verifies that accurate room status information is maintained and properly communicated
- Updates group information, maintain, monitor & prepares group requirements
- Works within the allocated budget for all departments
- Enforces all cash-handling and credit policies
- Upholds the hotels commitment to hospitality
- Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
- Maintain required pars for all front office & stationary supplies
- Monitor guest service scores, daily
- Be knowledgeable of hotel property and in-house events
- Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
- Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
- Provide guests with information concerning hotel policies and amenities/service
Job Requirements:
- Must have Hilton OnQ experience.
- Must be Flexible and able to work split shifts or fill-in shifts when associates call out.
- Must have full service hotel experience,
- Be self-motivated and able to work independently
- Strong work ethic and a desire to succeed
- Clean background check, and reliable transportation a must
- Minimum of three years hotel front desk supervisory experience or 4 years hotel front desk operations
- Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
- Minimum Associates degree
