IT Field Service Technician

Job Summary:

We are seeking a skilled and customer-focused field service technician to join our team in San Antonio, Texas. The selected candidate will be responsible for providing technical support and troubleshooting assistance to our clients and will be working directly with customers to resolve hardware and software issues, ensuring their systems are running as expected. This is a great opportunity for someone with strong technical skills and excellent communication abilities.

Responsibilities:

Provide on/off-site technical support to clients, including troubleshooting, configuration, equipment installation and general maintenance support of our customers IT infrastructure.

• Primary contact for troubleshooting servers, workstations, routers, switches, firewalls, printers/scanner etc.
• Work with MS Active Directory domain, including user, computer, and group management.
• Document procedures in the collaborative knowledgebase.
• Work with the Main office IT department for purposes of coordination as needed.
• Maintain customer physical equipment (including desktops, laptops, peripherals, etc.) and advise when to purchases replacement when needed.
• Assist in the research, planning, and implementation of new technologies and projects.
• Support customers remotely in multiple locations across the US and will be required to travel as needed.

Skills:

• Minimum of 2 years relevant experience required.
• Associate degree in computer science or related field or equivalent technical experience required.
• Certifications preferred but not required.
• Knowledge of PC and desktop hardware and internal components
• Knowledge of and experience with Microsoft Windows operation systems and a Microsoft environment (Active Directory, Group Policy, Exchange) required.
• Basic network skills preferred: TCP/IP, DNS, DHCP, Ethernet switching, basic routing.
• Skills in Apple MacOS, iOS is preferred, but not required.
• Strong customer service orientation
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills

If you are a motivated individual with a passion for technology and providing exceptional customer service, we encourage you to apply for this field service technician position. Join our team and contribute to the success of our clients by ensuring their systems are functioning as expected.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, skills, and qualifications required for the role.

Job Type: Contract

Pay: $18.00 - $25.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Flexible schedule

Compensation package:

• 1099 contract
• Bonus opportunities
• Hourly pay

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• IT support: 2 years (Required)

Ability to Relocate:

• Houston, TX: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road