Analyst, Strategy

Job Title:

Analyst, Strategy

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

• Concentrix Catalyst is searching for a talented CX Engagement Solutions Analyst to support a team through transformational projects. Candidate will work with large clients, interface with internal and external stakeholders, and help develop recommendations for improvement. This role is responsible for executing assigned tasks as they relate the project or needs of the client. The Analyst should possess an ability to learn new concepts, develop existing skills, and contribute value to strategic client initiatives. You are self-sufficient and self-motivated, but also a strong team player. You have strong organizational, multitasking, and planning skills, along with a high commitment to quality and outstanding internal and external customer service. 

Essential Functions/Core Responsibilities  

• • Consult with internal and external stakeholders on business operations and performance initiatives under guidance from manager
  • Participate in the gathering and review of client data, information, or documentation related to existing business operations, processes, capabilities, and metrics
  • Support the project team to successfully complete all phases of a client engagement, including but not limited to planning, due diligence, discovery activities such as data collection and focus groups, data cleaning, qualitative and quantitative analysis, and reporting results
  • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative
  • Assist in development of client deliverables which include but are not limited to ROI analysis, statistical analysis, strategic assessments, communications, and business processes 

    

Candidate Background & Profile  

• • Bachelor's degree in related field from a four-year college or university with less than two years of consulting or analytics experience preferred
  • Desire to work on team deliverables where individual achievements are components of a larger effort
  • Ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • Proficient in Microsoft Office

#ConcentrixCatalyst

Location:

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.