Customer Service Representative

Customer Service Representative
Houston, TX
12 Months

Governance, Risk & Compliance (GRC) is a division of Client that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world’s top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.
As the Associate Fulfillment Specialist (AFS) has the primary responsibility of motor vehicle transactions for lien adds, title transfers, registration, duplicate title retrieval, and repossession titles. These transactions require attention to detail and motor vehicle title knowledge in state and county regulations. WK is a resource for financial institutions to provide solutions to address their legal and regulatory obligations. Intake of these incoming transactions includes sorting, scanning documents, creating checks, completing title applications, and sending completed titles back via UPS to the institution. Verbal and written communication to financial institutions for missing documents to complete the transaction as well as follow up on open transactions at the state. Ability to calculate accurate fees assessed by the state and county for the specific transaction.

• Learns CT product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients by attending appropriate training courses, completing all self-study reading, exercises, and activities in the prescribed timeline, accepting critical feedback and implementing suggestions, developing an understanding of Motor Vehicle rules and regulations, engaging on training to utilize internal systems and tools (e.g., iLien), and becoming proficient in dashboard management and operating scanning tools.
• Fields incoming questions or issues by responding to incoming internal customer requests, providing comprehensive answers to questions pertaining to title transfer, lien adds, giving updates and engaging corporate resources as appropriate to ensure client issues and concerns are resolved (e.g., Front End, Service Teams, Sales Consultants), accurately documenting information into systems, capturing common issues to reduce recurring issues and inquiries, and meeting established standards for quality.
• Processing title transactions for financial institutions for incoming orders, reviewing, researching individual transactions to ensure all formal documents are received to complete the transaction, per the state and county requirements. Bulk upload of incoming title transactions to be processed and generate an order and reference number. Creating spreadsheets for inputting borrowers’ information, lienholder information, vin, make, model, transaction type and state to be processed in. Logging and managing rejections from the state as well as invoicing and billing. Maintaining and processing documentation in accordance with quality standards.
• Represents Client by developing and maintaining comprehensive knowledge of Client products, communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation, behaving in ways that demonstrate corporate core values and culture, developing professional and positive relationships with colleagues, and maintaining a reputation of competence, integrity and professionalism

100% onsite at 2929 Allen Parkway Houston TX 77019 6 openings est start 6/6 1 year contact to Hire

• 0-2 years customer service experience, including:
• Familiarity with Microsoft Office Suite.
• Integrating information from multiple sources quickly and accurately.
• Working cross-functionally to resolve issues.
• Utilizing communication skills, including both excellent verbal and accurate written skills.
• Working independently with a minimum amount of oversight.
• Functioning as an integral part of a team. Preferred Qualifications: (Includes Minimum)
• Bachelor’s degree in Liberal Arts (e.g., Business, Communications, Marketing, or related
• discipline); OR, if no degree, experience in a scanning operation and or customer service
• 2 years customer service experience, including:
• Working in a high-volume customer service environment.
• Working in a fast paced, changing environment.
• Demonstrated ability to manage multiple projects simultaneously.
• Able to scan, sort and batch incoming transactions.
• Functional knowledge of legal industry.

Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Houston, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)
• Scanning: 5 years (Preferred)
• scan, sort and batch incoming transactions: 5 years (Preferred)

Work Location: One location

Salary : $19 - $20