Team Lead/Supervisor

Job highlights

Identified by Google from the original job post

Qualifications

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Drive for Results: Can be counted on to exceed goals successfully

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Does not get upset when things are up in the air

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Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans

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Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment

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Possesses current knowledge of fashion trends and competition in the marketplace

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Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets

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Physical: Ability to execute at a fast pace

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Ability to communicate effectively with customers and team

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Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required

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Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

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Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.)

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Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably

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Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything

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Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks

Responsibilities

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The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes

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This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards

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They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment

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Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and

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Assistant Store Manager(s) that align with Company priorities and values

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Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

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Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

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Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

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Understands the positive sales impact staffing has on the business and recruits accordingly

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Develops both self and individual product knowledge skills and remains aware of current collections

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Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

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Sensitive to customer and team needs and tailors approach by reading cues

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Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

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Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style

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Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

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Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

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Productivity Management: holds sales team accountable for personal sales

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Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

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Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

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Enforces sales strategies, initiatives and growth across all categories

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Endorses, models and develops team to deliver Coach's Selling and Service expectations

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Ensures all daily tasks are completed without negatively impacting service of Coach standards

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Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

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Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

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Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

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Maintains interior and exterior upkeep of the building with partnership from the corporate office

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Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

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Demonstrates strong business acumen

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Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

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Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers

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Gets firsthand customer information and uses it for improvements in products and services

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Acts with customers in mind

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Establishes and maintains effective relationships with customers and gains their trust and respect

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Creativity: Comes up with a lot of new and unique ideas

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Builds constructive and effective relationships

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Uses diplomacy and tact

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Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $20 - $22