Manager at Coach

Manager role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:

 Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

 Endorses, models and develops team to deliver Coach’s Selling and Service expectations

 Enforces sales strategies, initiatives and growth across all categories

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

 Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

 Productivity Management: holds sales team accountable for personal sales

 Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

 Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

 Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

 Sensitive to customer and team needs and tailors approach by reading cues

 Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

 Develops both self and individual product knowledge skills and remains aware of current collections

 Understands the positive sales impact staffing has on the business and recruits accordingly

 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

 Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

 Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

 Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively

 Demonstrates strong business acumen

 Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor

 Maintains interior and exterior upkeep of the building with partnership from the corporate office

 Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary

 Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

 Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions

 Ensures all daily tasks are completed without negatively impacting service of Coach standards

 Experience: Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

 Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

 Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: One location

Salary : $17 - $-1