Medical Assistant-Health Coach

Description

Job Title: Medical Assistant-Health Coach

Classification: Full Time/ Non-Exempt

Reports to: Clinical Director

Summary: Work alongside medical providers to perform clinical and administrative duties to assure patients receive optimal care and reduce barriers to positive medical outcomes.

Responsibilities:

• Rooms patients and triages for medical appointments, to include taking vitals, medical history, assessing focus of medical visit.
• Completes all patient referrals, according to provider requests.
• Manages patient’s medication refill requests.
• Assist in management of preventive care, such as vaccinations and diagnostic tests.
• Contact patients to schedule planned care visit, via letter or direct telephone contact as appropriate. Provide patients with education.
• Responsible for establishing trusting relationships with patients while identifying, connecting and supporting social determinants of health needs.
• Provide care coordination, evaluation, and advocacy for patients, in regards to social services, such as transportation, food pantry, and other supports programs, which are offered in-house or through external agencies.
• Provide ongoing navigation with patients to assure patient satisfaction, evidenced by patient retention.
• Maintain current information on available area resources that can benefit patients.
• Assist patients in applying for patient’s assistance programs through pharmaceutical companies.
• Assist individuals with identified social services through internal or external resources.
• Track outcomes of social services referrals, identifying barriers and assisting patients in overcoming such barriers.
• Track and manage in-house voucher system for financial support of medications and labs.
• Following-up with patients via phone calls, home visits and other necessary means.
• Exhibit excellent working relations with community members, patients, visitors and team members.
• Work closely with providers and direct care staff to assure patient’s needs are being met.
• Other duties as required by supervisor.

Additional Expectations:

• To be proficient in using the EMR to document all patient data.
• Maintain a helpful positive attitude that lends itself to teamwork in meeting patient goals.

Requirements

Qualifications/Experience:

• Prior experience working as a Medical Assistant
• Preferred experience in working in a FQHC or similar health center.

Time/Physical Requirements:

• Hours based on clinic schedule, to be determined.
• Some evening and weekend activities may require flexing schedule
• Tasks occur in both medical office and clinic setting
• Able to lift 25lbs and perform normal duties associated in a clinic and office setting.