HCH Case Manager/Coordinator

Summary

The Case Manager/Coordinator position provides program outreach, eligibility screening, scheduling, orientation, intake, and ongoing assessment and management of patients enrolled in the Health Care for the Homeless Program (HCH). Case Manager/Coordinator is also responsible for providing social service support to patients to include referrals management, vouchering of specialty medications and durable medical supplies, psycho/social evaluation, and development and monitoring of individualized Plan of Care.  Position expectations include 80 percent in-clinic activities and 20 percent dedicated to community outreach activities.

Knowledge, Skills, and Abilities

• Knowledge of the practices, theories and principles of case management.
• Ability to interact independently with a broad range of individuals from diverse economic, social and ethnic backgrounds.
• Ability to assess the homeless status of patients and their family members, and to formulate and implement a plan to connect patient with identified healthcare provider.
• Knowledge of medical, dental, behavioral health, and other specialty resources available both within the organization and with outside agencies.
• Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services.
• Assist in the development, implementation, monitoring and ongoing evaluation of CFHC’s Homeless Outreach services policies.
• Coordinates the data collection/reporting activities associated with outreach and case management services.
• Coordinates activities with other outreach workers.
• Works with staff of the homeless clinic.
• Promotes customer services by resolving client concerns in a timely manner.
• Promotes occupational health and safety within Coastal Family Health center.
• Develops linkages with city wide agencies in a collaborative effort to better the welfare of the homeless population located on the Mississippi Gulf Coast.
• Provides assistance to homeless patients and CFHC staff by helping to schedule appointments with the clinics and other agencies when a need is present.
• Maintains an open relationship with the local police departments and acts as an advocate for the homeless patient.
• Demonstrates an understanding of basic health care principles and prevention, such as the need for HIV testing.
• Ability to articulate the mission of CFHC through his/her works.
• Requires independent judgment and skill in utilizing supportive, problem solving or crisis intervention techniques when working with individuals and families.
• Ability to learn and utilize software programs in use by CFHC.
• Complies with all HIPPA and center regulations and policies to safeguard client confidentiality.
• Ability to provide excellent customer service. Demonstrates tact, initiative and sound judgment under challenging circumstances.
• Must have excellent interpersonal and communication skills (verbal and written).
• Strong collaborative skills. Must demonstrate a strong commitment to teamwork among staff.
• Able to travel locally and periodic in-state. Will be required to work out of multiple clinic sites.
• Physical Requirements:  Position involves prolonged periods of sitting, standing and the ability to lift 20 lbs.
• Performs other duties as assigned.

Qualifications/Education Requirements

• Master’s level degree preferably in a heath care related specialty is preferred but will consider a Bachelor degree with significant Case Management experience. Valid Driver’s license required.