What are the responsibilities and job description for the Ambulance Dispatcher position at COASTAL HEALTH SYSTEMS OF?

Ambulance Dispatcher

General Description:

Receives calls from private citizens, law enforcement officers and medical facilities requesting ambulance transport.
Dispatches accurate and rapid processing of routine and emergency calls, which requires following prescribed standard operating procedures.
Requires the ability to quickly determine the nature of the emergency from information provided by emergency personnel or the public and initiate appropriate action.
Demonstrates the ability to communicate professionally with all customers, internal and external.

Essential Job Functions:

Receives telephone calls and written requests for service from private citizens , law enforcement, field crews, and medical facilities. Must be able to screen the call and initiate appropriate action per established protocols..
Perform data entry processes with high level of accuracy and moderate speed.
Exercise solid spatial reason skills and concepts- can determine accurate time to distance ratios ( How long it may take a vehicle to travel from Point A to Point B)
Able to perform work in a fast paced, high call volume, call center environment.
Operates communications and associated peripheral equipment to dispatch units and enter call records into the computer aided dispatch system (CAD).
Maintains required files, records, and accurate communication logs of pertinent transmissions of incoming and outgoing calls.
Takes complaints, reports issues to on-duty supervisor and documents as required.
Performs related work as assigned.

Minimum Qualifications:

High School Diploma or GED, minimum education required
FL Driver's License or Identification
Must possess multitasking skills, initiative, and a desire to help others, and be able to function as a team member.
Ability to operate a computer and utilize the related software programs with a solid level of proficiency.
Ability to maintain clear, accurate, and detailed accounts of operations.
Ability to remain calm, clear and focused able to make sound decisions during stressful situations.
Ability to learn to operate radio and telephone transmitting and receiving equipment.
Ability to communicate clearly and effectively, both orally and in writing; able to listen and understand directions being given in both oral and written formats.
Ability to maintain flexibility and adaptability when performing tasks and duties in a dynamic environment.
Ability to establish and maintain effective working relationships with others.

Desired Qualifications:

Experience in the EMS field or past 911 call center experience preferred
Knowledge of basic medical terminology preferred
Experience working in a fast paced, high call volume dispatching/call-taking facility environment
Knowledge of county geography; adjoining counties.

Job Type: Full-time

Salary: $17.00 - $18.75 per hour

Benefits:

Schedule:

Salary : $17 - $19

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