Operations Manager

-This Full Time Exempt position is responsible for management activities including; establishing, implementing and monitoring department plans for installation, service, sales and warehouse

-Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations in accordance with profit objectives
-Communicate and monitor goals and expectations both within the departments and operations staff

-Oversee day to day field operations for service and installation

-Supervise and constantly interact with the installation, service, warehouse and office teams

-Analyze process workflow; implement changes as needed

-Manage workload and schedules to best utilize manpower and maximize profits

-Meet or exceed all company goals

-Ensure all repairs and installs are completed to the highest quality standards and oversee the permitting process

-Directly responsible for interviewing, training, managing, and evaluating field technicians

-Work with employees to Establish, Monitor, Appraise employee job performance and development goals

-Ensure technicians are being dispatched effectively

-Communicate customer issues with operations team and devise solutions to issues or concerns to ensure complete satisfaction

-Ensure all department operations are carried out in compliance with local, state, federal, and company requirements

-Ensure all team members comply with company policies and procedures

-Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business

-Work closely with Owners to implement policies and procedures and systems and follow through with implementation

-Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

-Manage relationships with key vendors
-Perform administrative duties associated with but not limited to, personnel evaluations, insurance reviews and claims, etc

-Oversee branding, advertising and promotional campaigns

-Carry out additional duties assigned by the Owners

-Ability to work over 40 hours per week as needed

Job Type: Full-time

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 12 hour shift

Work Location: In person