Patient Financial Counselor

About Coastal Orthopedics & Sports Medicine

Since 1973, Coastal Orthopedics & Sports Medicine has provided comprehensive orthopedics, sports medicine, physical therapy and pain management services to the residents of Manatee and Sarasota Counties.

Culture: 

Coastal Orthopedics & Sports Medicine’s mission is to improve the quality of life of our patients, their families and the communities in which we service while fostering a culture of excellence in all aspects of our professions.  Our culture is one of excellence, teamwork and innovation and FUN!  

COASTAL PRIDE: Be proud of what you do. We make a difference in people’s lives!

Summary of Position

• Monitor daily/weekly schedules to identify and review all HMO, Medicare, Self-Pay accounts according to the policies and procedures established and reports all areas of concern to Billing Supervisor.
• Develop a daily appointment scheduling list with patient balances to be distributed to the front office staff detailing the amount of money to collect from each patient.
• Meet with new patients upon first office visit. Confirm demographic information; explains insurance benefits to patient, detailing their financial responsibility and obtains necessary consent form signatures, including the HIPAA policy. Inputs changes and other pertinent information obtained into the computer.
• Identify patients not meeting their financial responsibilities according to their treatment plan (or those with ongoing account balances) and makes arrangements to meet with them prior to their visit.
• Identify patients who will have a financial responsibility for surgery or other procedure and completes/reviews with them the estimate of service form.
• Meet with those patients prior to receiving services, explaining what the financial responsibility will be, and determines a method of payment for them.
• Request authorizations as required for internal services as well as outside tests, hospital admittance and referrals to doctors. Documents all information in practice management system.
• Verify eligibility of patients, if needed, and keeps the practice management system updated for any changes.
• Update the practice management system for any insurance changes made and verifies benefits input into system.
• Resolve any insurance and self pay issues.
• Work closely with the Billing Supervisor to ensure that patient financial obligations are being met and that self-pay patients are properly handled.
• Assist patients in completing the Patient Assistance Application and any other forms, as required.
• Make use of the patient assistance program for under-insured patients.
• Maintains and ensures the confidentiality of all patient or employee information at all times.
• Other duties as assigned by the Billing Supervisor or Director.

Qualifications:

• High School diploma or equivalent
• Must have 2 years experience in the medical field working with insurances
• Medical terminology, ICD 9 and CPT coding

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Benefits:

• Medical, Dental and Vision coverage
• Company paid and supplemental life insurance
• Paid Time Off—STARTS TO ACCRUE FROM DAY 1
• Paid Holidays—PAYABLE AS OF DAY 1
• 401(K) with company contribution

Coastal Orthopedics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.