Manager, Enterprise Applications

Overview

We currently have an opening in our Manager, Enterprise Applications. This position drives the Cobb EMC Our Way culture for enterprise applications solutions.  Leads the functional configuration, implementation, and support of the corporation’s ERP environments. Works with the Director of Enterprise Applications in the development of best practices and standards for the department and cross functional teams throughout the business.  Develops procedures and processes for enterprise applications operations and oversees the company’s systems integration initiatives.  Maintains high levels of performance and reliability while supporting our users. Oversees user support for ERP applications.  Leads troubleshooting and testing efforts on both cloud and on-prem ERP environments. Provides oversight of Cobb EMC’s integrated Infor / Lawson Hybrid cloud environment.   

 

Skillsets include:

• Expertise configuring & supporting Infor CloudSuite and/or Lawson S3 products (Any of the HR, Financials or Supply Chain modules).
• Ability to analyze and troubleshoot workflows (Infor Process Automation or similar).
• Experience supporting integrated systems – interfaces and workflows.
• Expertise managing teams for support of integrated enterprise systems.

Cobb Electric Membership Corporation (Cobb EMC), a not-for-profit electric cooperative, safely delivers reliable electricity to more than 180,000 residential and commercial members in Cobb, Bartow, Cherokee, Fulton, and Paulding counties. Cobb EMC’s distribution system consists of 9,000 miles of line over 432 square miles. With more than 200,000 meters served, Cobb EMC is one of the largest of Georgia's 41 EMCs and among the largest of the nation's 900 EMCs. We are proud to be one of the Top 10! SEPA's Utility Solar and Utility Energy Storage Rankings highlight the Top 10 utilities in each category for the most total megawatts or watts per customer put on-line in 2016.

 

We offer great benefits effective day one of employment and an outstanding 401K match with additional company contribution. Visit the Benefits section on the Careers page for complete details!

Responsibilities

Major Responsibilities:

NOTE: The following are major responsibilities of this position. They are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Corporation. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.

 

Business Applications and Process Leadership:

• Execute functions that correspond to the required skills listed above. 
• Drive the planning, execution, deployment and support of the corporation’s ERP systems.
• Manage the enterprise systems integration function.
• Define, design and implement new solutions necessary for proper processing and distribution of data.
• Modify and improve existing systems for optimal performance.
• Assist in monitoring activity for compliance of Cobb EMC’s Cyber-Security Policy
• Support virtual ERP system – Tier 2 support (monitoring alerts, responding to service tickets)
• Ensure business requirements are met and validated with business stakeholders.
• Make recommendations for solutions or improvements to business processes within the ERP.
• Assist in the creation/maintenance of policies and procedures to ensure upgrades and maintenance releases are adequately tested and seamlessly integrated into the environment.
• Design system specifications and analysis required to meet business needs.

Supervision:

• Handle all aspects of employment for subordinate staff, including hiring, promotion, training, and termination.
• Appropriately document actions on employment issues.
• Coach and direct learning through direct involvement and reinforcement.
• Analyze and supervise daily workload and schedules.
• Monitor performance and conduct performance planning and review sessions.
• Ensure fair and consistent treatment of departmental employees.
• Actively support the efforts and intent of Equal Employment Opportunity.

 

Safety and Corporate Standards

• Perform all work in a safe manner, encouraging others to do the same, and reporting unsafe situations, environments, and work procedures.
• Abide by all corporate standards, policies, by-laws, rules, and regulations.
• Complete all assigned work in an accurate, timely, and efficient manner.
• Maintain a neat and orderly work area.
• Maintain confidentiality and security of corporate data.

Qualifications

Minimum Qualifications:

Bachelor’s Degree from accredited institution in Information Systems, Finance, Economics, or related field.    

Minimum eight (8) years’ experience with:

• Implementing and supporting business-critical enterprise applications.
• Configuration and Support of ERP modules (any of  Financials, Supply, HR/Benefits, Payroll)
• Working with clients and vendors to align technology and resources with business strategy and demands.
• Partnering with vendors and contractors for ERP development and support
• Establishing and maintaining effective working relationships with internal and external stakeholders.

Prior Supervisory Experience

Experience with multi-platform technologies, relational databases, application testing processes and project planning & execution.

 

SKILLS:

Proficient in the skillsets listed in the ‘Purpose of Position’ section above - specifically with Infor/Lawson systems.

Excellent analytical and problem-solving skills to isolate, document and resolve application related problems. 

Experience  supporting integrated enterprise systems.

Experience with querying data for troubleshooting or reporting.

Expertise in analyzing, isolating & resolving ERP issues using industry standards and sound troubleshooting techniques.

Excellent change management capabilities to implement business process and system improvements.

Ability to supervise, lead, & manage resources and teams to deploy systems to an agreed upon project cost, scope & schedule.

Effective oral and written communication skills; interpersonal skills for interacting with various employees and groups.

Demonstrated ability to work with minimal supervision, appropriately handle confidential information & work off hours/shifts as needed/required.

 

PREFERRED:

Previous utility industry experience.

Demonstrated public speaking and presentation skills.

Experience with Infor Data Replication Sets and Spreadsheet designer for queries / uploads. 

Certifications – Infor/Lawson or related *Knowledge of Enterprise Resource Planning systems, implementation,  operations, and support. *Knowledge of advanced principles and techniques of systems analysis, design, and documentation.

 

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                                                                                                                                                                                                                           

Pass company-required physical exam. 

Light work. Examples:  Work performed involves primarily sitting at workstation and frequently operating a personal computer and other office equipment, occasionally standing and walking.  

WORKING CONDITIONS:

Work in general office environment.  Work time in excess of normal workweek, as needed.

                                                                                                                                                                                                                                                                                                                                                  WORKING RELATIONSHIPS:

INTERNAL:

     Receive direction, approval, status of work assignments, and instruction from immediate supervisor.   

     Work with IT Division on software maintenance/patching and with other departments on ERP operations.

EXTERNAL:

Effectively serve all customers to achieve increased customer and public support of the Corporation.

Work with vendors/service providers on database problems, system enhancements, troubleshooting, and new technology. 

 

CORE Competencies:

 

Customer Focus

Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services.

 

Communication

Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

 

Teamwork

Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

 

Innovative Thinking

Looks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative.

 

Safety Focus 

Perform all work in a safe manner, encouraging others to do the same, reporting unsafe situations. Hold safety as an essential organizational value and promote an enterprise-wide, safety-first culture at CobbEMC.

 

 

 

EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace

Qualifications:

Minimum Qualifications:Bachelor’s Degree from accredited institution in Information Systems, Finance, Economics, or related field.     Minimum eight (8) years’ experience with: - Implementing and supporting business-critical enterprise applications.- Configuration and Support of ERP modules (any of  Financials, Supply, HR/Benefits, Payroll)- Working with clients and vendors to align technology and resources with business strategy and demands.- Partnering with vendors and contractors for ERP development and support- Establishing and maintaining effective working relationships with internal and external stakeholders.Prior Supervisory ExperienceExperience with multi-platform technologies, relational databases, application testing processes and project planning & execution.  SKILLS:Proficient in the skillsets listed in the ‘Purpose of Position’ section above - specifically with Infor/Lawson systems.Excellent analytical and problem-solving skills to isolate, document and resolve application related problems.  Experience supporting integrated enterprise systems.Experience with querying data for troubleshooting or reporting.Expertise in analyzing, isolating & resolving ERP issues using industry standards and sound troubleshooting techniques.Excellent change management capabilities to implement business process and system improvements.Ability to supervise, lead, & manage resources and teams to deploy systems to an agreed upon project cost, scope & schedule.Effective oral and written communication skills; interpersonal skills for interacting with various employees and groups.Demonstrated ability to work with minimal supervision, appropriately handle confidential information & work off hours/shifts as needed/required. PREFERRED:Previous utility industry experience.Demonstrated public speaking and presentation skills.Experience with Infor Data Replication Sets and Spreadsheet designer for queries / uploads.  Certifications – Infor/Lawson or related *Knowledge of Enterprise Resource Planning systems, implementation,  operations, and support. *Knowledge of advanced principles and techniques of systems analysis, design, and documentation.  PHYSICAL DEMANDS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                                                                                                                                                                                                                                            Pass company-required physical exam. Light work. Examples:  Work performed involves primarily sitting at workstation and frequently operating a personal computer and other office equipment, occasionally standing and walking.  WORKING CONDITIONS:Work in general office environment.  Work time in excess of normal workweek, as needed.                                                                                                                                                                                                                                                                                                                                                  WORKING RELATIONSHIPS:INTERNAL:     Receive direction, approval, status of work assignments, and instruction from immediate supervisor.         Work with IT Division on software maintenance/patching and with other departments on ERP operations. EXTERNAL:Effectively serve all customers to achieve increased customer and public support of the Corporation.Work with vendors/service providers on database problems, system enhancements, troubleshooting, and new technology.   CORE Competencies: Customer FocusPersonally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services. CommunicationCommunicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. TeamworkIs an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Innovative ThinkingLooks out for new and innovative approaches that will improve efficiency. Embraces and champions new ideas and encourages others to do likewise. Recognizes and rewards people and teams who are creative and innovative. Safety Focus Perform all work in a safe manner, encouraging others to do the same, reporting unsafe situations. Hold safety as an essential organizational value and promote an enterprise-wide, safety-first culture at CobbEMC.   EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace