Copier/Printer Service Technician | Newport News

Cobb Technologies is consistently looking for talented and motivated team members to join our diverse and dedicated workforce. Cobb Technologies is the leading independent office technology dealer in Virginia and has been named one of the "Top Places to Work" by Richmond Magazine. Cobb offers a high-energy environment where the atmosphere is open, friendly, team-oriented, and where you are recognized for your contributions. Cobb's success is based on our corporate philosophy that employee satisfaction translates into customer satisfaction.

The Printer/Copier Service Technician position is responsible for service, maintenance, and network installation on document imaging equipment (multi-function printers) in the Newport News, Virginia area.

Responsibilities:

• Provide routine maintenance, troubleshooting & repair of copiers, printers, scanners & fax machines.
• Perform network installation of copiers, printers & scanners, working with our customers IT support to load print drivers & setup scan to email/folders/SMB.
• Diagnosis & troubleshooting of network related printing & scanning issues.
• Setup & installation of new copiers & printers.
• Provide excellent customer service & support to our valued customers.
• Maintain an updated & complete car stock as well as updated service-related manuals & tools.
• Effective time/schedule management & prioritization of service requests.
• Adhere to all company policies, service procedures and safety regulations.

Qualifications:

• Excellent customer service skills.
• Strong aptitude in analyzing mechanical movements and electrical components.
• Proficiency in Microsoft Windows/PC & MAC operating systems.
• Detail oriented including excellent time management skills.
• Excellent driving record. Motor Vehicle Report required for the selected candidate.
• High School diploma, college degree or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Strong communication and interpersonal skills.
• Highly self-motivated, self-directed, and reliable.
• Strong desire to continue learning about new industry technologies & equipment.
• Microsoft certifications or COMPTIA certifications are a plus.
• Ability to lift 50-75 lbs.

Additional Details:

Cobb has a thriving, collaborative culture. This is a place that focuses on energizing and inspiring our team to be the best they can be. Cobb is a company with awesome people who bring positivity, fun and passion to our mission.

• Private Technology Corporation
• Imprint (501c3 charitable arm of Cobb) focusing on the wellbeing of youth (a division of Cobb)
• 115 Team Members Strong.
• Six offices across the state of Virginia.
• Dynamic, fun, family friendly culture.
• Commitment to employee development.
• Promotes community involvement and volunteer opportunities.

Cobb Technologies is an Equal Opportunity Employer and a Virginia Values Veterans (V3) certified employer.

The selected candidate will be required to complete a criminal history background check and drug screen.