Hotel Front Desk Clerk
Job Posting for Hotel Front Desk Clerk at Cobblestone Inn & Suites, Avoca
Cobblestone Inn & Suites is hiring a Front Desk Clerk that has open availability. Part-time or full-time hours are available. Home for the summer? We are also looking for someone to work our busy lounge bar.
Full Job Description
We are seeking dependable an enthusiastic individuals to join our team. We currently have an evening and daytime position available. Must be flexible with schedules. Weekends and holidays are required.
Responsibilities and Qualifications
-Welcome guests in a friendly, prompt, and professional manner.
-Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
-Register guests, issue room keys, provide information on hotel services and room location.
-Ensure proper delivery of guest's special requests (i.e. extra pillows, additional preferences)
-Respond appropriately to guest complaints. Make every appropriate service recovery gesture in order to ensure total guest satisfaction.
-Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.
-Must be able to multi-task, be detail oriented, and problem solve in order to effectively deal with internal and external guests.
-Must be able to maintain composure and objectivity while under pressure.
-Work as part of a team and communicate with other departments.
-Maintain the cleanliness of the hotel lobby and common areas.
-Perform other duties as assigned.
-Previous hospitality industry experience is preferred but not required
Job Type: Part-time
Pay: From $15.00 per hour
Job Types: Part-time
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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