What are the responsibilities and job description for the Customer Service Representative position at Codetru?
Responsibilities:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- Handle a high volume of inbound and outbound calls, ensuring customer satisfaction.
- Accurately enter and update customer information in the database.
- Analyze customer needs and recommend appropriate products or services.
- Maintain a positive and empathetic attitude towards customers at all times.
- Follow company policies and procedures to ensure consistent service delivery.
- Collaborate with team members to achieve departmental goals.
Skills:
- Excellent data entry skills with a high level of accuracy and attention to detail.
- Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- Ability to analyze customer inquiries and provide appropriate solutions or recommendations.
- Experience with outbound calling to follow up on customer inquiries or conduct surveys is a plus.
- Bilingual proficiency in English and Spanish or any other multilingual skills are highly desirable.
- Prior experience in a customer service role is preferred.
- Knowledge of phone etiquette and the ability to handle difficult or irate customers professionally.
We offer competitive compensation, comprehensive benefits, and opportunities for career growth. If you are a motivated individual who is passionate about providing excellent customer service, we would love to hear from you.
Note: Please do not include any contact information such as email or phone number in the job description.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- JD Edwards: 1 year (Required)
Work Location: In person
Salary : $18 - $20