What are the responsibilities and job description for the Aftermarket Customer Service Representative position at Coesia?
Group, Company and Organisation
MGS is an industry leader and benchmarked among our peers in the industry. Founded in 1979, we design and build state of the art packaging automation equipment. With over 15,000 machines installed in 27 countries, our machines are a standard within the life sciences, ammunition, food and cosmetic markets. MGS is known and respected for innovation, integrity, and collaboration which are tenets of our Company’s values. MGS has six core values which are pervasive throughout the organization and guide interactions with employees, vendors, customers, business partners, and the greater community. These values include: being passionate experts, customer focused, caring for the community, teamwork, problem solving, and maintaining a can-do attitude. MGS is now part of the Coesia Group, a global company with more than 5,000 employees and $2 billion in annual revenues. Coesia North American resources include 3 divisions, four manufacturing plants and more than 800 US-based staff members.
Main Responsibilities / Activities
This position is responsible for processing customer parts orders, quotes, status requests, and miscellaneous requests via email, phone, and SAP. All communications and correspondence are to provide the customers with complete and accurate information to ensure customer satisfaction. Another focus is assisting in sustainable sales growth for spare parts through quote follow up and other initiatives.
Key Competences / Leadership Attributes
• Absolute commitment to customer satisfaction through timely response to customer, attention to detail, and assurance of quality, on-time spare parts. • Manage parts orders, quotations, status requests, returns, and other miscellaneous requests from customers. • Investigate and develop resolution to problems that may occur with orders and shipments. • Work in conjunction with other departments to develop cost-effective methods to reduce cycle times and ensure best in class service to our customers. • Participation in Lean Six Sigma Kaizen events, and other continuous improvement efforts • When required, assist with the follow-ups on past due payments, collection activities, etc.
Basic Requirements
• Associates degree preferred. • Three years previous experience in related field preferred • Proficient in Microsoft Office Suite, SAP experience a plus • Excellent oral and written communication; exceptional phone etiquette • Demonstrated problem solving skills, a must • Organizational skills to prioritize tasks and follow-up quickly • Ability to bring projects to closure • Understanding of parts drawings, electrical schematics, etc, a plus
Job Reference: CGS10265
Salary : $2 - $0
