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Service Desk Technician

Coforge Limited
Charleston, WV Contractor | Full Time
POSTED ON 3/25/2024

We at Coforge have an urgent requirement for Service Desk Technicians.

This will be an Onsite role in Charleston, WV. Interested candidates kindly apply or share your resume at shabnam.shaikh@coforge.com.

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

Job Types: Full-time, Contract

Salary: Up to $16.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift

Work Location: On the road

Salary.com Estimation for Service Desk Technician in Charleston, WV
$81,384 to $99,932
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