Engineering Technician

Job Description:

• Perform on-site installation, repair, maintenance, qualification, and validation of CAT I designation (Centrifuge, freezer, incubator, cell counters, plate washers, bio-reators etc.).

• Must be client-focused, working in conjunction with other ULS teams and Sales.

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.

• Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.

• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

• Other duties may be assigned.

How will you get here?

Education Bachelor’s Degree in Chemistry, Sciences or related field preferred

Experience.

• 5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3 years relevant industry experience.

• Hands-on experience with benchtop laboratory instrumentation systems preferred

Knowledge, Skills, Abilities.

• Effective communication skills and establishing good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

• Must be available to travel overnight up to 10% within the territory or other areas as required.

• Ability to safely lift 50 lbs with assistance on occasion.

• Ability to safely lift and carry 25-30 lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach on a daily basis in a service function.

• Ability to travel overnight at a minimum of 10%, after initial training period

• Maintain a valid driver’s license and safe driving record.

• Regular and Reliable Attendance

Duration: 3 Months

Hrs/Wk: 40.00

CW Shift: Days

Time Type: Full time