Job Posting for Application Administrator at Cognitive Medical Systems
Team Cognitive is seeking an Application Admin to join our experienced team of application administrators supporting the VA Microsoft Identity Manager system. Supporting over 1.3 million VA identities, AD users, AD groups, and M365 Mailboxes.
Responsibilities Include:
Required to work onsite at 151 Lafayette Drive, Oak Ridge, TN 37830, Tuesday, Wednesday, and Thursday each week.
Perform recurring system administration
Complete reactive and proactive level 3 support tasks on MIM environments, to assure system stability, reliable business processes, and positive end-user experience.
Modify MIM Sync custom attributes, objects, management agents, attribute sync flows, and troubleshoot issues associated with these items.
Create and modify MIM Service/Portal custom attributes, objects, sync rules, Management Policy Rules, sets, workflows, email templates, and troubleshoot issues associated with these items.
Troubleshoot MIM synchronization issues, identify root causes and recommend steps for resolution.
Develop and execute test plans to check systems technical performance.
Work tickets as assigned.
Other duties as singed.
Required Skills
Strong oral/written communication, organizational, and decision-making skills
Excellent customer service and problem-solving skills
Ability to handle multiple tasks and work under pressure.
Must be customer-focused, detail-oriented, a problem solver, and have the ability to prioritize work.
Must be comfortable in a team-oriented call center environment and be internally motivated
Required Education, Experience, and Clearance:
High school degree
2 years working on a Help Desk
Ability to obtain a VA Position of Public Trust – Medium Background Investigation (MBI)
Desired Skills:
Knowledge and recent experience with Security Authentication Tokens,
Salary.com Estimation for Application Administrator in Little Rock, AR
$75,119 to $106,663
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