Customer Service Representative

Customer Service Representatives (CSR) are responsible for making outbound or taking inbound customer calls in an automated, high volume call center environment.  They are the "Beverage Expert" for an assigned customer base.  Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing the client’s volume and profit is the primary job accountability.  Cognizant thrives on impeccable customer service.  Maintaining accurate and complete customer orders is necessary.  Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a CSR.  A CSR is responsible for handling, via telephone, routine customer service inquiries, as well as escalation calls, related to product sales and delivery issues.  Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines.  In addition, Representatives are expected to exhibit active involvement and support of their team. 

Job responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers.  Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.

90 days of training, with no time off.  Hours will be an 8 hour shift between 7am-7pm.

Benefits available first day of employment (Medical, Vision, Dental).  Additional benefits:  Personal Time Off (after 90 days of training), 401(k), Life insurance, Paid Holidays plus many more.

MINIMUM REQUIREMENTS:

• High school diploma or GED

• Previous customer service experience

• Willingness to work flexible work hours (8 hour shift, scheduled between 7:00am-7:00pm)-set schedule after training

• No Weekends or late nights

PREFERRED EXPERIENCE:

• Previous Sales Experience

• 2 years of previous customer service experience

Strong French or Spanish speaking a plus