What are the responsibilities and job description for the Product Support Analyst position at Cognizant?
Cognizant Technology Solutions is seeking a Product Application Support Analyst who can join our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!
“Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role."
Product Application Support Analyst (Phoenix, AZ or Remote USA)
Phoenix, Arizona, United States (REMOTE)
Job ID: 47336871
Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto
TriZetto strives to provide an effortless, multichannel approach to supporting its products. Day to day experiences can vary from engaging groups of clients in message board discussion, to direct phone/meeting support for complex and high severity issues, to curating Knowledgebase and Video Tutorial content to assist in our AI driven self-service offerings. The skills of our Support Analysts and subject matter experts fuel these efforts as we strive for the highest levels of customer satisfaction.
Job Title: Product Application Support Analyst
Role: Individual Contributor External Facing Role
Essential Functions:
1. Troubleshooting, testing and coordinating to resolve reported complex software and/or data issues while providing status to internal and external clients on a timely basis.
2. Participate in administration of our knowledge-based Support system, including publishing content to our AI powered tools for use across all our support channels.
3. Assist delivering digital self-serve initiatives by creating and helping to build and participate in our client community.
4 Participate in Software Development Lifecycle of support and community portals, and other tooling. This may include, but not be limited to, writing specifications and participating in QA process.
5. Document and convey information in an appropriate manner to support our multi-channel support offerings. Channels include our AI powered community, knowledgebase, video, ticketing system, web meetings, and telephone support.
6. Managing a workload of support incidents of increased complexity on a timely basis.
Qualifications:
Education:
- Bachelor's degree in Information Systems or similar field of study/experience preferred.
Required Experience:
- Minimum of five years' related work experience in healthcare and/or information systems.
- Healthcare experience.
Technical Competencies:
- Demonstrated ability to write clearly and concisely
- Microsoft Office Suite.
- Previous experience utilizing databases/online systems preferred (SQL, Microsoft, Sybase, Oracle).
Behavioral Competencies:
- Must possess good analytical and problem solving skills.
- Organization Skills.
- Strong written and verbal communication skills.
Employee Status: Full Time Employee
Shift : Day Job
Travel : No
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
Salary and Other Compensation:
The annual salary for this position is between $80K-$110K depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 10 2022
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Salary : $80,000 - $110,000
