Enrollment Assister

Security Clearance required: No clearance required Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today! Job Description The Enrollment Assister will play a key role in the Cognosante Enrollment Assistance Program (EAP) contract with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) that supports outreach and enrollment in multiple states to support the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE). Enrollment Assisters will be trained and certified to support consumers in designated communities transitioning from Medicaid to other healthcare benefits. Depending on state of residence, state law may require assisters to complete additional state registration, certifications, or background checks prior to performing any job duties. HOOPS: Work schedule may be assigned MON - FRI between 8AM and 10PM including weekends as assigned and based on program needs. Key Responsibilities The successful candidate will be expected to: Pass a background check as required for certification Successfully complete mandatory training and certification requirements within allotted timeframe Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers Be available to work flexible/nontraditional hours, including evenings and weekends Participate in frequent reimbursed in-state and local travel for Community Events Ensure all project-identified and applicable state and federal regulations, processes, policies, and procedures are executed and followed as applicable Provide in-person, telephonic, virtual application, and outreach and enrollment support to individuals and families unwound from state Medicaid programs and in need of health insurance coverage in Qualified Health Plans (QHPs) Assist consumers with all aspects of the enrollment and/or renewal processes using the CMS system, including: Assisting with profile creation and update Assisting with Explanation of Eligibility Determination Assisting with Plan Comparisons Walking through the enrollment process with the consumer, including data input if necessary Escalating or referring to other departments or state agencies as applicable Represent CMS and Cognosante within the local community in a professional manner Attend local community events, health fairs, and other assigned venues to reach the targeted population and provide enrollment or educational outreach services Provide accurate and timely documentation of daily activities and results Required Qualifications High school diploma or GED Minimum of 2 years of experience in customer service or in related public facing positions Ability to demonstrate proficiency in computer literacy, use of relevant computer applications such as MS Office, customer relationship management or database management tools. Analyzed the needs of the consumer with use of probing questions Conducted timely consumer outreach using multi-channels Demonstrated strong interpersonal skills Demonstrated both written and oral communication skills Demonstrated ability to collect data and analyze data from the consumer Escalated issues related to the consumer or tools when appropriate Demonstrated the ability to work independently as part of a team Possess a valid driver’s license and have access to a reliable, currently insured vehicle Candidates who do not meet the required qualifications will not be considered. Preferred Qualifications Some college preferred Basic knowledge of healthcare and/or the Affordable Care Act Advanced PC skills Cognosante will not provide sponsorship for employment-based immigration benefits for this position. Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws. Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com. Thank you. Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We’re solving Americans’ health and safety challenges with technology, innovation, and purpose. At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family. Cognosante was founded to address a critical gap in the health IT market—the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas. Every day, we help government agencies solve difficult problems. We’re ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. We’re addressing the social determinants of health to remove barriers to healthcare access. And, we’re proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. We’re also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities. Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions. Are you ready to make a difference in the lives of millions? Join us. Highlighted Benefits for Full-time Employees •Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance Cognosante is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email jobs@cognosante.com. Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@cognosante.com and let us know the nature of your request and your contact information. To all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes. COVID-19 isn’t stopping our hiring process nor our business as (semi) usual. We’re still reaching candidates, virtually and we’re still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today! Quick tips on virtual hiring success: Test your tech—make sure your internet connection and video conferencing program are both working prior to your interview. Dress appropriately—dress for success and ensure your surroundings are tidy. Be prepared—do your homework, rehearse your responses to key interview questions, and prepare your own questions. Be personable—make eye-contact, smile often, and demonstrate enthusiasm for the role. Remove distractions—engage with the interviewer by removing all distractions, including your smartphone.