Sr. Program Director

Security Clearance required: Public Trust Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today! Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today! Job Description The Program Manager serves as key personnel and acts as a single point of contact with the authority to speak and act on behalf of the contractor directly with our government client. The Program Manager is responsible for organizing and scheduling work to meet delivery of all contract requirements, deliverables, and contingency planning for a multi-million-dollar government client. The Program Manager reports on how the work is being accomplished, including the activities of any subcontractor(s). The Program Manager oversees effective communication with the client and program team on all aspects of the contract and all services provided. The Program Manager interacts with the government program officials regarding issues and status of the program, coordinates financial and staffing resources, procurement, and record-keeping, administers security safeguards, and manages the activities of any subcontractors. He/she prepares special analyses, reports and presentations of budgets, performance, and forecasts as required. The Program Manager will develop and implement processes, program or service improvements and provide interpretation of data and advice to management, serving as a primary contact for problem resolution and data gathering. Key Responsibilities Serve as key personnel on the contract Manage performance against established service level agreements (SLAs) and metrics Manage against a Quality Control Plan and develop strategy and process for continuous improvement, innovation, and results Develop and manage against the Project Management Plan, which encompasses detailed standard operating procedures (SOPs), work breakdown structure, risk management, communications management, and a project schedule that includes milestones, tasks, and subtasks Mobilize resources to execute the work represented in the plans Monitor progress against the plans Provide briefings and reports of activities Review deliverables to ensure conformance to contract requirements Resolve support issues within its responsibility Establish Award Fee Targets/Goals Required Qualifications Bachelor’s degree from an accredited program required. Ten years of experience working in a military environment providing counseling, military support programs, or other similar types of support services. Minimum of ten years of experience as a program or project manager operating a program of similar size, scope, or complexity (e.g., annual revenue of approximately approx. $100M). Must be U.S. citizen and must speak fluent English. Professional (PMP) certification Effective management skills. Organizational, teamwork, and customer service skills. Effective oral and written communication skills Travel to work locations and customer sites may be required May be required to work some holidays Candidates that do not meet the required qualifications will not be considered. Preferred Qualifications Active Employee Assistance Professionals Association (EAPA) Certified Employee Assistance Professional (CEAP) or Project Management Institute (PMI) Program Management Professional, or Project Management Professional (PMP) certification. Located within the Washington DC, Maryland, Northern Virginia (DMV) metropolitan area with ability to meet onsite with client, with ability to travel to remote sites upon request. Comprehensive knowledge of multi-channel contact center operations, continuous improvement concepts, procedures, processes, best practices, and industry trends.. Compensation $171,617.55 - $274,592.75 The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may will be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee. Cognosante will not provide sponsorship for employment-based immigration benefits for this position. Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com. Thank you. Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We’re solving Americans’ health and safety challenges with technology, innovation, and purpose. At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family. Cognosante was founded to address a critical gap in the health IT market—the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas. Every day, we help government agencies solve difficult problems. We’re ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. We’re addressing the social determinants of health to remove barriers to healthcare access. And, we’re proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. We’re also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities. Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions. Are you ready to make a difference in the lives of millions? Join us. Highlighted Benefits for Full-time Employees •Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance Cognosante is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email jobs@cognosante.com. Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@cognosante.com and let us know the nature of your request and your contact information. To all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes. 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