Supervisor - LA

Security Clearance required: No clearance required Cognosante is on a mission to transform our country’s healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people’s lives today! Job Description The Supervisor will play a key role in the Cognosante Enrollment Assistance Program (EAP) contract with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) that supports outreach and enrollment in multiple states to support the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE). The Supervisor will oversee staff conducting face-to-face outreach and enrollment services to consumers in group and individual meetings to help with enrolling in a qualified health plan. This position reports to the Deputy Program Manager – Field Operations and must reside and be familiar with local communities in the State of Louisiana with a focus on LaSalle Parish. Key Responsibilities Develop deep familiarity of the contract stipulations and requirements Develop an understanding of the EAP, Medicaid Unwinding impacts, and any state specific requirements Ensure all project-identified processes and methodologies are executed and followed as applicable Responsible for the coordination and supervision of a team of Enrollment Assisters Ensures all activities are carried out in accordance with EAP commitments or objectives Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting EAP requirements Ensure proper training and certification of assigned team and document, communicate, and manage change Support quality assurance initiatives, including staff monitoring for performance metrics, adherence to standards of the contract and Cognosante, and responding to event reviews or audits Follow and monitor approved standard operating procedures and other applicable state and federal regulations Provide feedback and coaching for performance deficiencies as required and document all employee feedback/counseling sessions Prepare employee performance evaluations, establishing performance improvement plans as needed and conduct unscheduled site visits to ensure attendance Ensure completion of administrative reporting, e.g., timecards, daily statistics, logs, status, and task management reports for area of responsibility, and other requested reports Oversee inventory assigned to site and individual staff Develop and implement, in coordination with the Deputy Project Manager – Field Operations and Community Outreach Specialist, a local events plan designed to reach the targeted demographic Set up and manage outreach events as dictated by workload requirements, including transporting equipment in company van Represent CMS and Cognosante within the local community by attending local community events, health fairs, and other assigned venues to reach and assist targeted populations Communicate with team daily to keep them apprised of customer goals, progress, and emerging issues Serve as a resource and an escalation path for the Assisters and Community Outreach Specialists Establish team and operational goals, special projects, and process improvements Respond to stakeholder requests and questions The successful candidate will also be expected to: Pass a background check as required for certification, to include motor vehicle records Possess a valid driver’s license and have access to a reliable, currently insured vehicle Participate in frequent in-state and local travel Successfully complete mandatory training and certification requirements in allotted timeframe Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers Be available to work flexible/nontraditional hours, such as early mornings, evenings, and weekends Other additional duties as assigned by program leadership Required Qualifications Bachelor's Degree plus 4 years of experience in supervisory role managing, leading, directing and reviewing the work and assignments of a team, coaching employees, and providing on the job training Strong interpersonal communication skills Experience working independently and/or collaboratively with staff and clients to analyze and understand project requirements and the end-user experience Experience managing priorities and tasks in a changing environment Proficient in computer literacy, use of relevant computer applications such as MS Office, and use of other types of office technology Experience providing feedback to improve technology innovations and establish best practices. Experience in monitoring daily performance and managing staff, systems, technology, while adhering to policies and procedures Be available to work flexible/nontraditional hours, such as early mornings, evenings and weekends when required Attest to compliance with conflict-of-interest prohibitions related to employment or compensation from health insurance issuers Possess a valid driver’s license and have access to a reliable, currently insured vehicle Participate in frequent local travel Candidates who do not meet the required qualifications will not be considered. Preferred Qualifications Basic knowledge of healthcare and/or the Affordable Care Act Advanced PC skills Event planning and implementation skills Ability to work with and resolve complex problems associated with diverse groups Cognosante will not provide sponsorship for employment-based immigration benefits for this position. Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws. Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com. Thank you. Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We’re solving Americans’ health and safety challenges with technology, innovation, and purpose. At Cognosante, we help improve how the nation delivers services to its citizens through innovation and transformation. We're committed to creating positive results with lasting impact, and are always looking for passionate people who share our values to join the Cognosante family. Cognosante was founded to address a critical gap in the health IT market—the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. We have been able to extend out impact beyond health and into security and social services. Our continued success is the result of our expertise and insights, combined with our actively fostering a culture that encourages diversity of people and ideas. Every day, we help government agencies solve difficult problems. We’re ensuring health professionals have accurate, secure, and timely health data so Americans get the healthcare they need. We help Federal and State agencies navigate healthcare reform and empower their technology transformations. We’re addressing the social determinants of health to remove barriers to healthcare access. And, we’re proud to help our military do its job more safely by leveraging stronger IT networks and using cybersecurity and biometrics technologies that replace outdated legacy solutions. We’re also helping create more options for Veterans, active duty military personnel, and their families to obtain health services in their communities. Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS. We create value by being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions. Are you ready to make a difference in the lives of millions? Join us. Highlighted Benefits for Full-time Employees •Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance Cognosante is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email jobs@cognosante.com. Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@cognosante.com and let us know the nature of your request and your contact information. To all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes. COVID-19 isn’t stopping our hiring process nor our business as (semi) usual. We’re still reaching candidates, virtually and we’re still working, remotely! Are you a self-starter who likes to work from home and is interested in this position? Apply today! Quick tips on virtual hiring success: Test your tech—make sure your internet connection and video conferencing program are both working prior to your interview. Dress appropriately—dress for success and ensure your surroundings are tidy. Be prepared—do your homework, rehearse your responses to key interview questions, and prepare your own questions. Be personable—make eye-contact, smile often, and demonstrate enthusiasm for the role. Remove distractions—engage with the interviewer by removing all distractions, including your smartphone.

Salary : $51,000 - $64,500