Circulation assistant

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution.

This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

Accountabilities

Circulation and Customer Service : Providing excellent circulation services at service desks, including issuing, returning, and managing library materials.

The assistant ensures adherence to all library policies related to building and collection use, prioritizing fair and empathetic service.

Building and Security Oversight : Monitoring the usage and security of the Case-Geyer building across all floors. This includes closing procedures, emergency response, and controlling building access.

The assistant must be knowledgeable about the library’s security systems and emergency protocols.

Policy Enforcement and Problem Solving : Enforcing library policies, interpreting rules for patrons, and resolving issues with the help of the Late-Night Supervisor or other designated authorities when necessary.

Training and Supervision : Training and overseeing student workers at the Circulation Desk, ensuring they are well-prepared to meet patrons’ needs.

Equipment and Room Management : Assisting library users with library equipment, managing room reservations, and ensuring the smooth operation of library spaces.

This includes troubleshooting equipment issues and overseeing rooms scheduled through EMS .

Administrative Duties : Creating and updating patron records, handling fees, and utilizing various software applications to maintain efficient library operations.

The assistant also engages in professional development to stay updated on relevant systems and procedures.

Additional Responsibilities : Performing other duties as needed, including supporting the LASR retrieval system and participating in library events or projects.

This role requires a commitment to excellent customer service, a deep understanding of library policies, and the ability to manage library operations effectively, especially during weekends.

Requirements

Professional Experience / Qualifications

• Experience with Windows-based computer software, willingness and ability to learn new, special purpose software applications.
• Excellent interpersonal and communication skills to function within a culturally diverse community and workforce.
• Ability to work with minimum supervision.
• Must be able to work nights, weekends, and holidays as required.
• Experience with Operations Management.
• Experience working with young adults.

Preferred Qualifications

• Library experience preferred
• Supervisory experience preferred
• Public service experience preferred

Education

Associates degree required, or a combination of education and experience from which comparable skills are acquired.

Physical Requirements

Must be capable of standing for extended periods as well as perform tasks requiring bending, reaching and lifting up to 40 pounds.

Other Information

Posting Detail Information

Last updated : 2024-03-26