What are the responsibilities and job description for the Customer Advisor position at Collabera?
Job Description
Job DescriptionCompany Description
Note:
- The position is Onsite (No Work from Home).
Position Details:
- Position: Fraud & Claims Representative (Customer Support Specialist)
- Industry: Banking/Financial Services
- Job duration: 6 months (Possible Extension)
- Location: West Des Moines, IA 50266 (Onsite)
- Training: First 4 weeks - Systems training, Do's and Donts, Policies
- Shift: 2 PM - 11 PM (Sun - Thu) / (Tue - Sat) - Can choose shifts
- Pay Rate: Negotiable
- Interview Process: In Person - 1 on 1 with the Hiring Manager
Roles and Responsibilities:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to de-escalate difficult, as well as sensitive information as a part of resolving a claim.
- Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types, and take appropriate action to decide the case using multiple systems and applications.
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
- Contact third parties for research.
Day to Day Activities:
- Inbound Call Center - Queries of customers related to Fraud and claims.
- File Claim.
- Provide a resolution to the customer.
- Reviewing customer accounts & transactions.
- Automatic calls coming in through the system.
Required Skills:
- Call Center experience.
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
Location/Region: West Des Moines, IA
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