What are the responsibilities and job description for the intake specialist position at Collabera?
About the Role:
- The Intake Specialist I is responsible for supporting PMQA by triaging complaints from various channels and serving as the initial point of contact with customers.
- They will ensure the accuracy of customer data and identify the appropriate complaint code.
- They will also handle data entry and coordinate work according to established business rules.
Responsibilities: -
- Complete the intake process for complaints received through phone, email, and OneTrack.
- Conduct an initial assessment of applications for missing information and reach out to customers to obtain the required data.
- Identify the complaint code based on the initial assessment.
- Coordinate the logistics for complaint samples.
- Collaborate with internal stakeholders for adverse events.
- Determine whether a replacement, credit, or warranty claim is warranted and notify the relevant stakeholders.
- Process replacement, credit, or warranty claims for customers.
- Provide translation services for reporting, if necessary.
- Identify the need for reply letters to customers regarding complaint investigations and send them to the complaint processing team for creation.
Education Qualification: -
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred.
Required Skills: -
- 1-2 years of experience within a call center, preferably in a healthcare setting.
- Strong attention to detail, critical thinking, and ability to work independently with minimal direction.
- Excellent customer service skills.
- Clear written and oral communication abilities.
- Knowledge and familiarity with pharmaceutical, biological, or device-related products, processes, equipment, and facilities.
- Proficiency in computer skills and navigating software systems.
- Strong prioritization and time management skills.
About the Company:
Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Size:
10,000 employees or more
Industry:
Medical Devices and Supplies
Founded:
1991
Website:
http://www.collabera.com
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