Order Processor

Village, IL Full Time
POSTED ON 5/17/2024

Mail Extraction

  • Opens envelopes and extracts contents of mail orders.
  • Positions checks and money orders for MICR read; arranges and prepares supplemental documents using pre-established guidelines.
  • Recognizes and applies identification bar coded labels to SKU order forms and envelopes.
  • Applies transaction identification batch header sheet for each complete grouping of orders.
  • Arranges completed documents into physical work bin/unit creating batches for next step.
  • Open non-machinable mail envelopes and determine if it is an inquiry or order.
  • Stuff customer service letters and refund checks when needed, as well as customer service post cards.
  • Meets or exceeds department productivity standards on a consistent basis.
  • Performs a variety of routine clerical and mailroom duties as necessary.

 

Data Entry/Order Processing

  • Performs data perfection processes of captured data fields that have low system confidence read levels on customer mail orders, catalog requests, and hand written forms.
  • Interprets all customer order contents to determine items ordered, billing address, payment method, and ship to addresses, catalog requests, gift messages, and item numbers.
  • Enters data directly into system for non-scanned (Manual Orders) order types.
  • Opens and scans mail.
  • Visually verifies and/or corrects amounts due by matching handwritten and numerical amounts paid on check.
  • Meets or exceeds department productivity standards on a consistent basis.
  • Accesses various proprietary computer applications and company website to locate item information.
  • Corrects scanned documents that were unable to be processed for a variety of reasons.

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