Software Support Specialist

Software Support Specialist

Collective Data is seeking a self-motivated individual to offer support in our software application development lifecycle. You will be challenged with learning our proprietary application and supporting our client base in a customer facing, fast paced, agile environment. If you have the ability to provide an excellent 100% client focused experience in every interaction, we want you on the Collective Data team.

Responsibilities:

• Provide client support and technical issue resolution via e-mail, phone and various other electronic mediums
• Establish an understanding of user needs to configure imports, reports, and other business logic via Collective Data’s proprietary editors to meet those needs
• Offer end user training via web conferencing
• Provide assistance with software installation and implementation
• Provide end user quality assurance testing, documentation, training, and support on client requested features
• Assist with data migration and conversions from various systems
• Manage and apply Windows updates and antivirus software
• Provide general desktop support

Knowledge Skills and Abilities:

• Demonstrated ability to work independently/efficiently to meet deadlines and provide optimal customer support
• Established skill set in promptly answering support-related e-mails, phone calls, and other electronic communications
• Demonstrated proficiency in dealing in both hardware and software-based issues with skills in database technologies and languages
• Experience with Windows updates, antivirus software, and desktop support
• Proven problem-solving skills
• Experience and proficiency in Internet-related applications including e-mailing clients, FTP clients, and web browsers

Required Skills & Experience:

• One-year certificate from a college or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience

• Excellent communication (oral and written), and interpersonal skills

Who is Collective Data?

Located in Cedar Rapids, Iowa, we are a provider of high-end asset management software that has supported private companies and government agencies for more than 20 years. What sets Collective Data apart from more traditionally created products is that we have built our software with flexibility in mind and pride ourselves on our adaptability to meet client needs. Our software helps improve productivity, reduce operating costs, and provides better reporting for organizations whose fleet and related equipment are mission critical.

The Perks of Joining the Collective Data Team:

• Competitive salary and benefits.
• Relaxed dress code - jeans are ok!
• Located in the growing NewBo District.
• Employee access to private gym facility.
• What you do here matters! You will become a valued member of the Collective Data team. We respect, foster, and value innovative thinking, creativity, and teamwork with a sincere focus and commitment to meeting and delivering on our customers’ needs.

Collective Data is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities. We consider all applications without regard to race, color, religion, sex, sexual orientation, gender identification, ethnicity, or national origin.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay