What are the responsibilities and job description for the EDI Lead position at Collective Health?
We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it's time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
Eligibility flows through and impacts every aspect of the Collective Health platform, and we are building out the team responsible for receiving, processing, validating and sending our eligibility information with our partners. We exchange a high volume of files per day with customers, networks, and partners, and are looking for people to be responsible for the operation, quality, and scaling of our data management systems. Through your experiences at Collective Health, you will be a pivotal part of improving the member healthcare experience by operating and scaling our data operations platform.
As an Eligibility Team lead you will focus on a day to day business function and people management. In this role, you will help eligibility optimize its operation, while developing individuals, and coordinating across multiple work streams to ensure success. The role will require strong people skills, analytics, and project management. The Team Lead role is vital to the success of both people and processes within the eligibility team.
What you'll do as a Team lead:
- Build, lead and develop a team
- Coach associates and analysts in mastery of their core job responsibilities through consistent quality evaluations and coaching sessions
- Conduct ongoing development conversations with team members to achieve their goals
- Partner with Eligibility Leadership and drive towards strategic process improvements and industry best practice in operations across Eligibility
- Lead team stand ups, 1:1s, etc and keep the team aligned on key priorities
- Meet aggressive performance goals…driving performance, effectiveness and efficiencies
- Work cross-functionally with multiple Customer Experience teams, FMP, Partner Management & Development, Product, Engineering, and Client Success
- Help build and cultivate a culture of creativity, passion, drive, diversity and inclusiveness
- Help us to become an employer of choice
- Execute tasks timely and professionally
- Be curious - ask questions and seek answers, fearlessly
Your skills include:
- 3 years lead or people management experience in an operations organization.
- Bachelor's degree and/or equivalent years of management preferred.
- Strong knowledge of Eligibility processing
- You are analytically minded and like to make data-driven decisions
- Experience leading a team through change
- Experience managing complex work types
- Creative, passionate, and motivated about building key business functions that transform customer and employee experiences
- Project Management
- External or client communication - comfortable leading client calls
- Experience working with Ben Admin and HR systems
- Experience working with carriers
- Understands US healthcare systems
- Experience managing communications and escalation resolution
Nice to have:
- SQL
About Collective Health
Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruitingaccommodations@collectivehealth.com.
