Job Posting for Director of Ticketing Operations at College of Charleston

POSTING INFORMATION

Internal Title

Director of Ticketing Operations

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

Level

Department

Athletic Staff-EandG

Job Purpose

Director of Ticketing Operations will oversee all aspects of the Athletic Box Office and Ticket Operations for TD Arena and Patriots Point facilities which includes generating new revenue and servicing existing accounts. The Director will be integral in the development of ticket sales & service strategies. This position requires someone who is highly motivated to contribute to the overall ticket sales & service efforts and passionate about development and making contributions to the external team.

Minimum Requirements

Bachelor’s degree from a four-year college or university in business, sports administration, marketing, communications, advertising or another related field.
Minimum of three years of relevant work experience in college sports marketing and promotions is preferred. Knowledge and experience in Paciolan or comparable ticketing software is required. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Our ideal candidate will be outgoing, organized, detail oriented and ability to work in a fast-paced environment with minimal supervision. Must have the ability to make outbound ticketing sales calls

Ability to organize and supervise game day and seasonal workers

Strong interpersonal skills and must maintain positive relationships with colleagues, fans, donors, student-athletes, coaches, and administrators

Excellent written and verbal communication skills

Problem solver, self-starter, and intrinsically motivated. Proactive thinking with interest in developing and executing new ideas is necessary.

Willing to work in a team atmosphere where expectations are set and managed while giving staff flexibility to do their assigned tasks as both a leader and/or a follower

Experience with Paciolan ticketing software or a comparable software. Ability to build out season, events, games, etc..

Proficiency in Microsoft Office Suite

Additional Comments Regarding Position

This position will require night and weekend availability as well as the ability to lift at least 30 pounds. Very occasional overnight travel required.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

$38,362 -$53,000

Posting Date

05/21/2024

Closing Date

06/07/2024

Benefits

Insurance: Health/Dental/Vision
Life Insurance
Paid Leave: Sick/Annual/Parental
Retirement
Long Term Disability
Paid Holidays
Free CARTA Bus Service
Employee Tuition Assistance Program (ETAP)
Employee Assistance Program (EAP)
Full Benefits Package – Click Here

Open Until Filled

Posting Number

2024080

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Job Duties

Activity

1. Implement and manage all aspects of the College of Charleston Athletic Ticket Office which entails all ticket sales for athletic ticketed events. Work in collaboration with our Director of Marketing to develop strategies to increase ticketing revenue, both season and single game sales. Make outbound sales calls, interact with community organizations to enhance group sales, and manage our third party vendors to maximize ticket revenue. Supervise all hosted NCAA post season ticketed events for all sports.

Essential or Marginal

Essential

Percent of Time

Activity

2. Manage our relationship with Paciolan and ensure we are following industry best practices. Set up all events and build ticket manifests in Paciolan ticketing system. This includes printing and distribution of season tickets, mini plans, and single game tickets. Manage mobile ticket formatting and other functionalities. Manage student ticketing policy and entrance for Men’s Basketball.

Essential or Marginal

Essential

Percent of Time

Activity

3. Manage season ticket invoicing process for Men’s Basketball and Baseball. Implement and create ticket office policies, procedures and Ticket Office operational and sales calendar yearly. Reconcile and deposit all ticket office revenue, prepare daily, monthly, and yearly sales reports. Provide external team with attendance reports.

Essential or Marginal

Essential

Percent of Time

Activity

4. Recruit, hire, train and manage game day and seasonal staff. Lead the day-to-day operations and oversee a part-time ticketing / marketing assistant.

Essential or Marginal

Essential

Percent of Time

Activity

5. Manage all ticketing aspects of the ESPN Charleston Classic and other applicable post season events. Additional compensation will be provided for working the ESPN Charleston Classic.

Essential or Marginal

Essential

Percent of Time

Activity

6. Field inbound ticket sales calls or customer inquiries, provide exceptional customer service and resolve customer issues regarding ticket sales, event details, priority seating, mobile tickets, and other disputes. Work in the box office for men’s basketball, baseball and assigned post-season events.

Essential or Marginal

Essential

Percent of Time

Activity

7. Oversee scanning equipment and software. Collaborate with Information Technology staff to install and maintain ticket equipment, computers, and phones for all ticket office areas.

Essential or Marginal

Essential

Percent of Time

Activity

8. Perform other duties as assigned by the Deputy Director of Athletics. Collaborates with the Compliance Office regarding NCAA rules and policies including reporting requirement to make a determined effort to ensure that staff and teams are in compliance.

Essential or Marginal

Essential

Percent of Time

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