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User Support and Training Specialist

College of the Desert
Palm Desert, CA Full Time
POSTED ON 4/13/2024
User Support and Training Specialist

Job Type: Staff
Department: Information Technology

Basic Function:
Under the direction of the Director, Systems Management and MIS Operations, develop and perform training to support faculty and staff relating to District software and applications; assist with all aspects of reporting and interface requirements using appropriate tools; define, develop and administer capabilities of software applications; create user manuals and procedures; define and maintain application-related user profiles and security; create and monitor email account, network logins, and troubleshoot related issues.

Representative Duties:
Essential Functions:
  • Evaluate user/District requirements; define, develop and administer capabilities of software applications to meet District needs.
  • Research, evaluate and test new hardware and software; identify potential conflicts with existing systems; consult with vendors to resolve issues before instituting new hardware and software.
  • Develop and create reports and interfaces based on user and agency requirements; ensure accuracy of data, queries, and reports.
  • Support all functional departments; including helping coordinate data entry to correct problems; working with users to help determine correct values.
  • Develop and perform the installation, maintenance, documentation, and training requirements for new and existing software systems, applications and associated peripherals.
  • Work with various departments to define training requirements; schedule and perform training and workshops in groups and one-on-one settings.
  • Create and assist with the design, preparation and editing of District user training manuals and procedures.
  • Develop and maintain District-wide systems for online network user profiles, including user IDs, passwords, network logins, and security levels. Document these procedures.
  • Create and monitor electronic email accounts; troubleshoot password and connectivity issues.



Other Functions
  • Recommend policies, practices and procedures to improve overall support service and remedy specific user issues.
  • Develop systems to effectively communicate information systems concepts to operational users by incorporating critical areas into updated training documentation and specialized training classes.
  • Provide functional and technical assistance for help desk inquiries; resolve issues or refer to appropriate technical staff.
  • Other related duties as assigned.



Minimum Qualifications:
Any combination equivalent to: Associates degree in computer science or related field AND three years of working experience in computer or related technology with one year working experience with HTML, Javascript, PowerShell, J query, Exchange, Active Directory and Office 365 OR Bachelors degree in Computer Science or related field AND one year of experience in computer or related technology which includes working experience with HTML, Javascript, PowerShell, J query, Exchange, Active Directory and Office 365.

Preferred Qualifications:
DesirableExperience at an educational institution; experience with technical training for users.

Knowledge of:
  • Basic principles and techniques of software design, implementation, installation and configuration.
  • Basic principles and methods of information systems and operations.
  • Basic principles and techniques of programming.
  • Basic principles and techniques of role-driven security.
  • Basic knowledge of setting up email accounts and passwords.







Ability to:
  • Demonstrated skill to communicate effectively both verbally and in writing.
  • Demonstrated skill in understanding the daily operational requirements of user departments.
  • Ability to understand and troubleshoot basic programming logic.
  • Ability to lift 25 lbs. unassisted and 50 lbs. assisted.
  • Ability to establish and maintain cooperative and effective working relationships with others.
  • Ability to understand and follow oral and written instructions.
  • Ability to sit for extended periods of time.



Physical Demands:
Working Conditions: Working ConditionsEnvironmentOffice environment.

Full Time/Part Time: Full Time
Weekly Working Hours: 40
Work Schedule & Hours: Monday, Tuesday, Wednesday, Thursday, Friday - 8am - 5pm
Salary Schedule Range: $33.40 - $47.01 per hour: Classified Salary Schedule, Range 16
Specific Departmental Needs:

Posting Number: 23-048
Number of Vacancies: 1
Desired Start Date:
Interview Date: 07/20/2023
Posting Open Date: 06/02/2023
Posting Close Date: 6/28/2023
Open Until Filled: Yes

Special Instructions to Applicants:
REQUIRED REFERENCES:Professional References must include at least three supervisors and two colleagues. Please include name, title, relationship and current phone numbers. Letters of reference and personal references will not be accepted in lieu of the required professional references.REQUIRED DOCUMENTS:
  • Resume: Must include length of employment (month/year start & end dates) for each employer.
  • Cover Letter: Please address how you meet the minimum requirements for this position and any special qualifications you possess.
  • College Transcripts: For consideration of college coursework, transcripts must be attached. Diplomas will not be accepted in lieu of transcripts.




TIMELINES:
This posting may remain open until filled. For first consideration, complete, qualified applications must be received by June 28,2023.

To apply, visit https://cod.peopleadmin.com/postings/6855jeid-f55ff26d1a3843479bbd20a7ec75b93a

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