Director, Facility Support Services

Primary Location: 3452 Spur 399, McKinney, Texas, 75069 We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities. Job Summary: Provide leadership for the Facility Support Services (FSS) Department. Responsible for management and execution of the Facilities, Construction, and Emergency Management budget in excess of $35M annually. Manage the Facilities Control Center (FCC) and serve as the primary advocate for customer concerns within Facilities, providing a service and communications interface between the division and the campus community. Utilize strategic thinking, a strong customer focus, and the ability to develop influential relationships across stakeholder groups to deliver service improvements to college faculty, staff, students, and contractors. Develop and recommend policies and standard operating procedures, oversee procurement activities, contract goods and services, manage unit budget, personnel, after-hours call center services, shipping and receiving, mail operations, custodial oversight, and conference services support. Required Qualifications: Essential Duties and Responsibilities Oversee service request and work order processing from intake through fulfillment, and coordinates with division personnel to ensure that completed procedures and work meet customers' objectives and service expectations. Prepare division budgets and manage expenditures and inventory. Manage Facilities, Construction, and Emergency Management Division requisition processing for contracted goods and services. Direct the operations and full range of report generation and monitoring of the college’s Computerized Maintenance Management System (CMMS). Strategically manage an operations management team to enhance unit and division performance by setting clear and accountable performance measures. Empower and engage the FSS team to create a culture and process that achieves business goals and objectives. Assesses and improves customer satisfaction and other customer Key Performance Index metrics. Prepare call center performance reports by collecting, analyzing, and summarizing data and trends. Ensure HVAC and Access Control Schedules are maintained and updated as necessary for College Operations. Ensure the integrity, accuracy, and completeness of facilities repair and maintenance work order data in the CMMS system. Transfer maintenance request data from source documents to computer via a computer terminal, as required. Ensure appropriate website information is accurate and updated as needed. Assist with the development of the budget and monitoring of expenditures. Direct college mail operations. Lead the Conference Services Support Team. Supplemental Functions Perform other duties as assigned. Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values. Knowledge, Skills, and Abilities Knowledge of CMMS software Knowledge of Word, Excel, and Publisher software Demonstrated knowledge of building planning, design, and construction process Demonstrated leadership, communication and interpersonal skills Strong, verifiable customer service skills Verbal and written communication skills Advanced organizational skills, ability to manage several projects simultaneously, and capacity to handle competing priorities in a complex and dynamic working environment Research, analytical, and critical thinking skills Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) Ability to pay attention to detail Ability to maintain accurate files and records Ability to learn new programs Ability to develop reports, spreadsheets, files Ability to work with minimum supervision Ability to maintain effective working relationships with administration, faculty, students and all parties doing business with the department Ability to communicate in a professional and effective manner in both written and oral forms with campus employees, students, vendors, and the public Ability to analyze and interpret data and use independent judgement to coordinate, manage, and impart information Ability to develop and implement policies and procedures and incorporate them into efficient and effective workflows Excellent judgement and ability to deal with difficult/sensitive situations Excellent leadership ability Physical Demands, Working Conditions and Physical Effort Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required. Requirements Bachelor’s degree from an accredited college or university. Two (2) years of professional experience managing operations customer service teams using Web TMA, or a comparable Maintenance Management System. Management or relationship management experience at a strategic planning level. Experience with exceeding targets, KPIs, or SLAs, in a quality-focused, compliance-centered environment preferred. Licenses and Certifications Valid Texas Driver’s License* and insurability with the college's insurance carrier. *Individuals hired for this position may be required to drive a company vehicle. A Motor Vehicle Report (MVR) will be run in conjunction with the background check during the contingent offer stage and annually/bi-annually for the duration of employment at Collin College. Candidates who fail the original background/MVR or subsequent MVRs may not be hired and/or terminated based on the results of the report. **This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.** The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College at its discretion to enable individuals with disabilities to perform essential functions. Required & Preferred Qualifications (if applicable): The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. ***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.*** Compensation Type: Salary Employment Type: Full time Compensation Range: $80,805.00 to $92,925.75 For any employment questions, please contact HR at (972) 985-3783 or send an email to: employment@collin.edu Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law. Dear Job Seekers, Thank you for your interest in a position at Collin College! Accolades Independent surveys of Collin College’s employees show it is an amazing place to work. Collin College has been named one of the “Great Colleges to Work For” by the Great Colleges Program. Collin College has also been recognized as one of the DFW Metroplex’s “Best and Brightest Companies to Work For.” Culture Should you choose to start your journey with us, you will find yourself immersed in a culture of innovation and growth. Initiatives tied to the college’s master and strategic plans challenge our employees to grow professionally while still feeling supported with training and collaboration. Benefits We invite you to explore our competitive benefits today. Grow your career at Collin College today! Collin College is an equal opportunity/affirmative action employer. For more information or assistance, contact Human Resources at (972) 985-3783 or send an email.

Salary : $35 - $80,805